Jose Gomez
San Francisco,CA
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
years of professional experience
Work History
Seafood Associate Team Leader
Wholefoods Market
San Francisco, CA
11.2013 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Completed special cuts, grooves and bevels to produce desired looks.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Participated in cross-functional team-building activities.
- Assisted with new hire processing and existing training programs.
- Handled several calls per day to address customer inquiries and concerns
Lube Technician
Pepe's Auto Shop
San Francisco, California
10.2011 - 06.2013
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Removed trip hazards and other obstacles to maintain safe vehicle service work environment.
- Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
- Kept shop areas neat, clean and free of safety hazards.
- Worked alone or in team-based systems to complete up to 10 oil changes each day
Education
Certification - Automotive Mechanics
Universal Technical Institute of California Inc
Sacramento, CA07.2011
GED -
Mission High School
San Francisco, CA2009
Skills
- Staff education and training
- Daily workflow improvement
- Cash Handling
- Client Service
- Safety processes and procedures
- Maintenance and Repair
- Excellent Communication
- Planning and Coordination
Languages
Spanish
Native or Bilingual
Timeline
Seafood Associate Team Leader
Wholefoods Market
11.2013 - Current
Lube Technician
Pepe's Auto Shop
10.2011 - 06.2013
Certification - Automotive Mechanics
Universal Technical Institute of California Inc
GED -
Mission High School