Marc Long
Clinton,Virginia
Summary
Proven Security Officer and Bus Attendant with a track record of enhancing safety and customer satisfaction at HYAM Security Company and Upper Marlboro County Schools. Expert in incident reporting and emergency response, demonstrating superior customer service and attentiveness. Skilled in risk assessment and adept at fostering positive relationships, ensuring a secure and welcoming environment for all.
Overview
15
15
years of professional experience
Work History
Security Officer
HYAM Security Company
03.2020 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Bus Attendant
Upper Marlboro County Schools
08.2008 - 06.2017
- Worked with bus driver and parents to meet specialized needs of passengers.
- Enforce Maryland safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
- Promoted a positive atmosphere on the bus by interacting courteously and professionally with riders from diverse backgrounds.
- Enhanced passenger satisfaction by providing attentive service and addressing individual needs.
- Built and strengthened student, teacher and family relationships.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
Education
High School Diploma -
Gwynn Park High School
Brandywine, MDSkills
- Report Writing
- Incident Reporting
- Detail Oriented
- Superior customer service
- Emergency Response
- Reliable and Responsible
- Honest and Dependable
- Adaptable and Flexible
- Attentive and Observant
Painting
I enjoy the art of painting as it provides a relaxing environment as well as allowing me to express myself on canvas.
Timeline
Security Officer
HYAM Security Company
03.2020 - 01.2024
Bus Attendant
Upper Marlboro County Schools
08.2008 - 06.2017
High School Diploma -
Gwynn Park High School
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