Sierra Melder
Spring,TX
Summary
Innovative professionals are exceptionally well-versed in communication and team building. Knowledgeable in medical terminology and prescription laws. Ready to bring years of relevant work experience to a new position.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Champions Pediatrics
Spring, TX
07.2019 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used internal software to process reservations, check-ins, and check-outs.
- Retrieved mail, packages, and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Ordered and distributed office supplies, saving on the fixed office budget
Assistant Martial Arts Instructor
Olympia Taekwondo
08.2014 - 01.2020
- Instructed on proper breathing techniques, stances and forms.
- Taught both core principles and fighting techniques to students of all levels.
- Imparted key etiquette points, discipline and respect.
- Coached new students by breaking down techniques into simple moves.
- Provided lectures and demonstrations to parents, companies and other members of public to promote safety.
- Assisted with sparring and contact exercises to pair students of similar rank, size and age.
- Observed students to assess abilities, interests and learning objectives for personalized lesson planning.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Sales Coordinator
Tuesday Morning
03.2018 - 04.2019
- Greeting customers, helping locate merchandise, checking customers out, handling refunds, counting money at closing time.
- Prepared merchandise for thesales floor by pricing or tagging.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Engaged with customers to effectively build rapport and lasting relationships.
- Restocked and organized merchandise in front lanes.
Customer Service Cashier
Sears
Spring, TX
01.2016 - 07.2018
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Education
Associate of Science - Dentistry (Pre-Dentistry)
Lone Star College System
Spring, TX03.2022
High School Diploma -
Klein Collins High School
Spring, TX07.2018
Skills
- Recruitment and Hiring
- Performance Management
- Motivational Leadership
- Microsoft Office Suite
- Schedule Coordination
- Decision Making
- Team Building
- Staff Development and Training
- Report Preparation and Analysis
- Handling Customer Complaints
- Honesty and Integrity
- Office Equipment Management
- Friendly and Relatable
- Coaching and Mentoring
Accomplishments
- Achieved second degree black belt in taekwondo
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved honors college by completing with accuracy and efficiency.
Certification
Microsoft word , powerpoint , excel certified
Taekwondo
At the age of 11 i started doing Taekwondo and mixed martial arts. since this day on i have not stopped. Taekwondo is a big part of who i am and how i carry myself as a young adult. it has showed me many life skills and to never give up on what you want to accomplish .
Timeline
Receptionist Administrator
Champions Pediatrics
07.2019 - Current
Sales Coordinator
Tuesday Morning
03.2018 - 04.2019
Customer Service Cashier
Sears
01.2016 - 07.2018
Assistant Martial Arts Instructor
Olympia Taekwondo
08.2014 - 01.2020
Associate of Science - Dentistry (Pre-Dentistry)
Lone Star College System
High School Diploma -
Klein Collins High School