Brian Chapa
Wichita Falls
Summary
Experienced leader skilled in staff management and customer service, developed at City of Wichita Falls. Trained and mentored teams to improve productivity and enhance customer satisfaction. Implemented efficient workflows and fostered a goal-oriented environment, leading to substantial improvements. Committed to delivering exceptional results through strategic leadership and a customer-centric approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
City Of Wichita Falls
11.2019 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Sanitation Equipment Operator Two Crew Leader
City Of Wichita Falls
11.2014 - 11.2019
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Assisted in training new operators, providing guidance on proper equipment usage and safety procedures.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Operated commercial vehicle to transport equipment and job-specific machinery to and from job sites.
- Supported site supervisors by providing timely feedback on machine performance, identifying areas for improvement or repair needs.
- Facilitated seamless communication among team members, leading to improved collaboration during complex projects involving multiple pieces of heavy machinery.
Production Worker
Select Industries
11.2010 - 11.2014
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Landscaping Crew Leader
CNS Lawns
11.2007 - 11.2010
- Managed inventory of materials efficiently to ensure availability when required.
- Conducted regular performance evaluations for crew members, identifying areas for improvement and developing personalized action plans accordingly.
- Resolved conflicts between crewmembers professionally while maintaining focus on project goals.
- Implemented quality control measures to consistently deliver outstanding finished landscapes.
Education
GED -
Harold
Wichita Falls, TX2007
Skills
- Customer service
- Complex Problem-solving
- Verbal and written communication
- Coaching and mentoring
- Policy and procedure development
- Payroll processing
- Task delegation
- Teamwork and collaboration
- Adaptability and flexibility
- Staff discipline
- Inventory control
Education
Wichita Falls, TX
Contact
Wichita Falls, TX 76302
Certification
Class B commercial drivers license
Texas municipal solid waste license issued by TECQ
Waste screening course
Additional Information
Experienced in using Tyler technology systems ,Microsoft Excel,Munis,GIS
Timeline
Supervisor
City Of Wichita Falls
11.2019 - 01.2025
Sanitation Equipment Operator Two Crew Leader
City Of Wichita Falls
11.2014 - 11.2019
Production Worker
Select Industries
11.2010 - 11.2014
Landscaping Crew Leader
CNS Lawns
11.2007 - 11.2010
GED -
Harold
Class B commercial drivers license
Texas municipal solid waste license issued by TECQ
Waste screening course
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