Kisha Barnett-Brown
Walkertown,NC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Customer Service
JCPenney
Nashville, TN
03.2018 - 02.2019
- Attached identifying tags to containers and marked them with identifying information
- Recorded numbers of units handled or moved, using daily production sheets
- Manually logged all shipments in and out of warehouse
- Loaded and unloaded materials, parts and products onto and from pallets, skids
- Delivered skids and pallets to designated work areas for shipping and receiving using electric forklift
- Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work
- Management
- Conferred with supervisors to obtain data required for planning department activities, such as new commitments, status of work in progress and problems encountered
- Trained and managed three people and achieved significant improvements in their productivity
- Gave work directions, resolved problems, prepared schedules and set deadlines to ensure timely completion of work
- Executed daily operations of first shift in a factory setting.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Certified Teacher Assistant
Dever Elementary,
Fort Bragg, NC
01.2017 - 01.2018
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Graded and evaluated student assignments, papers and course work.
Loan Processor
Wachovia Bank
Marine Corps Base Camp Lejeune, NC
03.2006 - 03.2008
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
Loss Prevention Officer
JCPenney
Fort Campbell North, KY
01.2019 - 03.2021
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Education
Associate of Science - Medical Assisting
Forysth Tech
Winston-Salem, NC02.2006
Skills
- Complex Problem Solving
- Report Preparation and Analysis
- Recruitment and Hiring
- Motivational Leadership
- Microsoft Office Suite
Affiliations
A trustworthy and hardworking housekeeper and customer service representative who consistently meets goals while maintaining a welcoming environment. Excellent communication and time management skills. Proven supervisory and leadership skills, with the ability to function effectively within a team setting.
Timeline
Loss Prevention Officer
JCPenney
01.2019 - 03.2021
Customer Service
JCPenney
03.2018 - 02.2019
Certified Teacher Assistant
Dever Elementary,
01.2017 - 01.2018
Loan Processor
Wachovia Bank
03.2006 - 03.2008
Associate of Science - Medical Assisting
Forysth Tech