CORRISA ONWU
Nashville ,TN
Summary
Highly motivated healthcare professional with desire to grow in a patient-centered healthcare organization. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
HCA Healthcare Inc.
Nashville, TN
04.2023 - 12.2023
- I answered customer inquiries and provided accurate information regarding products and collaborated with Food and Nutrition to provide accurate patient support
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Provided excellent customer service to resolve customer inquiries in a timely manner
- Developed strong relationships with customers by providing personalized assistance and support
Patient Representative- Medicaid Eligibility Med-Assist
MedAssist
Nashville, TN
02.2022 - 04.2023
- I assisted patients with the process of applying for Medicaid and Social Security Disability
- I verified the patients' insurance information, and screened patients for eligibility in Medicaid State Programs
- I consulted with the patients after their Social Security Disability appointments and hearings to document their case developments
- I assisted patients in scheduling appointments, verifying insurance coverage, and completing necessary paperwork for the process
Emergency Department Registrar (Patient Admitting)
Nashville General Hospital
Nashville, TN
02.2019 - 02.2020
- I registered patients that were seen in the Emergency Department
- I verified patient insurance and collected co-payments that were due
- Maintained accurate medical records for patients in the department
- Coordinated with Emergency Doctors and Nurses to ensure timely patient care
- Ensured HIPAA compliance and all safety regulations within the department
Patient Registration
Parallon
Nashville, TN
01.2017 - 02.2019
- I admitted patients that were scheduled for surgery
- I verified the patient's insurance and collected copays that were due
- I greeted patients and assisted them with the check-in process
- I filed patient charts
- Adhered to HIPAA compliance
- Ensured patient demographic information was accurate
- Went over the EOB with the patient
Education
Bachelor of Science - Health Care Management Concentration
Austin Peay State University
Clarksville, TN12.2015
High School Diploma -
Hunters Lane High School
Nashville05.2010
Skills
- Insurance verification
- Patient Admitting
- Excellent communication skills
- Customer service
- Call Management
- Appointment Scheduling
- Inbound and Outbound Calling
- Patient Scheduling
- Active Listening
- Microsoft Office Expertise
- Client Relations
- Positive and Professional
- Administrative Support
- Customer Relations
Timeline
Customer Service Representative
HCA Healthcare Inc.
04.2023 - 12.2023
Patient Representative- Medicaid Eligibility Med-Assist
MedAssist
02.2022 - 04.2023
Emergency Department Registrar (Patient Admitting)
Nashville General Hospital
02.2019 - 02.2020
Patient Registration
Parallon
01.2017 - 02.2019
Bachelor of Science - Health Care Management Concentration
Austin Peay State University
High School Diploma -
Hunters Lane High School