Kya McFarland
Dallas,TX
Summary
Dynamic managerial professional with a strong focus on customer service excellence and sales-driven results. Proven ability to drive revenue growth and foster customer loyalty through strategic planning and personalized engagement. Skilled in leading teams to deliver exceptional service, ensuring client satisfaction and repeat business. Demonstrates adaptability, collaboration, and persuasive communication to meet and exceed sales targets while enhancing overall operational performance
Overview
3
3
years of professional experience
Work History
General Manager
Grown Brilliance (powered by Leap Inc.)
09.2024 - Current
- Oversaw budgets, employee reviews, training, and contract negotiations to optimize operations.
- Led a diverse team, fostering a positive workplace and high employee satisfaction.
- Developed strategies to drive sales growth, profitability, and client retention.
- Cultivated lasting relationships with clients, vendors, and partners to ensure loyalty.
- Monitored financial performance and controlled expenses to support long-term growth.
- Enhanced efficiency through coaching on management principles and industry best practices.
General Store Manager
Clean Origin
09.2021 - 09.2024
- Promoted three times from Part-Time Sales Associate to Supervisor and ultimately to Store Manager.
- Achieved nationwide recognition as the top seller for three consecutive years.
- Delivered exceptional customer service, fostering client loyalty and satisfaction.
- Utilized strong follow-up and communication skills to manage and grow a successful clientele book.
- Maintained a clean, organized, and professional store environment.
- Demonstrated a commitment to growth and learning, consistently seeking opportunities for improvement.
- Contributed to over half of the store's positive Google reviews through outstanding service and leadership.
Education
Associate of Arts - Business Communication
University of Utah
Salt Lake City, UTSkills
- Recruiting, training, and managing diverse teams
- Building strong client relationships through follow-ups and effective communication
- Upselling, closing deals, and achieving sales targets
- Developing and executing strategic marketing plans to grow and retain clientele
- Leadership and coaching to enhance team performance
- Active listening, interpersonal, and communication skills
- Proficiency in tools like Google Calendar, Docs, Sheets, and Meet
References
- Khristine Dhamani: (469)810-7811, kdhmani074@gmail.com
- Ammon Barker: (801)989-2050, ammonp.barker@gmail.com
Timeline
General Manager
Grown Brilliance (powered by Leap Inc.)
09.2024 - Current
General Store Manager
Clean Origin
09.2021 - 09.2024
Associate of Arts - Business Communication
University of Utah
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