Fatima Vargas-Loria

• Lead Store Office personnel, perform records checking, collecting processing, filling duties for warehouse, stores or other record systems.
• Responsible for maintaining work flow, checking completed work and providing training and instruction.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

• Completed accurate and timely inventory transactions in SAP to maintain records and support internal audits.
• Manage material inventory, create discrepancy work orders to ensure the correct material is accounted for shipped and received.
• Perform accounting for 10 service locations.
• Perform advanced administrative and clerical duties to support executive management including time administration, analyzing and preparing forms and reports, customer service, maintaining confidential records, coordinating schedules, and handling correspondence.
• Guide and support warehouse employees with systematic errors.

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• Provided information in response to customer inquiries and initiate appropriate action.
• Created service orders for new gas and electric installations for residential and business customers.
• Developed and maintained excellent customer relations by responding to request via telephone and e-mail, directly to the appropriate personnel, as we as monitoring and logging the process.

• Met customer call guidelines for service levels, handle time and productivity.
• Promptly responded to inquiries and requests from prospective customers.
• Educated customers about billing, payment processing and support policies and procedures.
• Investigated and resolved customer inquiries and complaints quickly.