Experienced in linux, windows 8, 10, 11, Android, and IOS
Chad-Anthony Watt
IT Helpdesk Specialist
Hartford,CT
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
1
1
Years of IT Helpdesk
Work History
IT Help Desk Agent
Cigna
Hartford, CT
01.2022 - Current
- Maintained and updated [Type] customer service database.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and quickly troubleshot errors.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented support interactions for future reference.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Configured hardware, devices and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Package Handler
Amazon
Wallingford, CT
11.2020 - 12.2022
- Loaded package containers onto forklifts and transported into packaging areas.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Delivered updates on anticipated task completion times.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
CNC Machine Operator
Cyient, Inc.
New Britain, CT
07.2019 - 01.2020
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Maintained tight tolerances with design specifications.
- Manually set up 3 axis Milling machines and lathes
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Performed accurate metric tool changes and offsets.
- Properly loaded and unloaded materials in and out of machines.
- Verified appropriate product lubrication and cooling throughout machine operation.
- Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
Education
High School Diploma -
A. I. Prince Technical High School
Hartford, CT 08.2015 - 06.2019
Associate Degree in Cyber Security - Cyber Security
Capital Community College
Hartford, CT 01.2020 - Current
Skills
Product packing
undefinedAdditional Information
My hobbies include playing video games, going to the gym often, watching movies, and hanging out with friends and family.
Love building computers, learning about cars and technology is always a pleasure for me.
Currently aspiring to be in the Cyber Security to learn as much as possible and to do good in the cyber space.
Software
Certification
Technical Support Fundamentals
Interests
Anything Tech related I'm all for it
Timeline
Technical Support Fundamentals
03-2022
Customer Service Fundamentals
03-2022
The Bits and Bytes of Computer Networking
03-2022
Operating Systems and You: Becoming A power user
03-2022
IT Help Desk Agent
Cigna
01.2022 - Current
Package Handler
Amazon
11.2020 - 12.2022
Associate Degree in Cyber Security - Cyber Security
Capital Community College
01.2020 - Current
CNC Machine Operator
Cyient, Inc.
07.2019 - 01.2020
High School Diploma -
A. I. Prince Technical High School
08.2015 - 06.2019
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