Britney Harrison
Oakland,CA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
InflectionCX, Inc.
09.2023 - Current
- Responsible for handling/initiating and handling a moderate to high volume of customer calls per day working under the Alameda Alliance for Health Inbound Campaign
- Meets established activity targets and key performance indicators
- Complete essential follow-up documentation after each interaction
- Provides an exceptional and positive experience in every interaction
- Maintains and improves quality results by adhering to standards and guidelines
Lead Teacher
Kindercare Learning Centers
Oakland, CA
09.2019 - 09.2023
- Create a developmentally appropriate program for our students
- Develop weekly lesson plans, activities and class set-ups
- Assess children's needs and development
- Work closely with families to encourage mutual cooperation
- Provide guidance to instructional staff to help resolve issues with students when necessary
- Ensure the safety of all children in our program
- Closely follow licensing regulations related to child care
Toddler Teacher
BlueSkies for Children
Oakland, CA
08.2021 - 01.2022
- Planned and delivered lessons designed to facilitate students' social, emotional, and cognitive development
- Encouraged self-expression through understanding, flexibility, and behavioral reinforcement
- Tended to students' basic needs by feeding and dressing them
- Ensured that the classroom remains safe and conducive to learning at all times
Substitute Preschool Teacher
Childcare Careers
08.2018 - 07.2019
- Instructed children (normally up to 5 years of age) in activities designed to promote social, physical, and intellectual growth needed for primary school in preschool, day care center, or other child development facility
- Worked in various preschools Head Start, Montessories as a preschool
Lead Teacher, Preschool
Learning to Leap
11.2017 - 07.2018
- Prepared and organizes developmentally appropriate activities
- Handled classroom management and lesson plans
- Established positive relationships with parents
- Participated in developing Pre-K curriculum and learning strategies
Program Leader
Girls Inc
08.2016 - 11.2017
- Developed and modified curriculum for daily literacy activities in after-school program
- Created literacy and enrichment after school lessons for K-5th grade students
Program Manager
Tutor Works
12.2015 - 06.2016
- Directed daily TutorWorks sessions
- Carried out incentive plans and provided positive reinforcement for participants
- Supervised Academic Coaches by monitoring and providing constructive feedback
Customer Service Assistant/Shipper and Receiver
Total Compression Solutions
03.2015 - 09.2015
- Packed and Sorted orders
- Created shipping labels orders
- Served as liaison between customer support team, management and customer to improve customer service and business productivity
Customer Service Representative
TELECOM INC
10.2013 - 09.2014
- Ensured customer satisfaction by meeting customer needs in a courteous and timely manner
- Provided technical support
- Worked multiple campaigns in the pharmacy and finance industries
- Handled escalated calls
Temp Customer Service Representative
WOLBORG MICHELSON STAFFING AGENCY
02.2013 - 06.2013
- Handled all customer request and inquiries
- Processed orders for letters
Administrative Assistant
R.T FISHER EDUCATIONAL ENTERPRISES
08.2012 - 02.2013
- Researched, collected, and processed data;
- Answered phones; filed; copied; processed and distributed client correspondence
Academic Coach
R.T FISHER EDUCATIONAL ENTERPRISES
02.2012 - 08.2012
- Assisted middle school students with homework and enrichment programs
Seasonal Sales Associate
BEV MO
10.2011 - 12.2011
- Analyzed customer complaints and provide appropriate corrective actions
- Enforced all company policies and procedures, including health, safety, and security
Academic Coach
R.T FISHER EDUCATIONAL ENTERPRISES
01.2010 - 06.2011
- Assisted middle school students with homework and enrichment programs
Customer Service Specialist
OFFICE DEPOT
11.2008 - 01.2009
- Assisted directly or routed customers to the appropriate personnel for assistance
- Arranged store displays of feature merchandise and dressing store windows
Education
Associate in Teacher Certificate -
Merritt College
06.2016
A.A.S degree - Network Security
Heald College
01.2012
Skills
- Customer service
- Receptionist
- Retail sales
- Teaching
- Organizational Skills
- Time Management
- CPR
- Marketing
- Classroom Management
- Curriculum Development
- Tutoring
- Childcare
- Experience with Children
- Technical Support
- Network Security
- Computer Networking
- Operating Systems
- Microsoft Windows
- Research
- Communication skills
- Microsoft Office
- Data entry
- Computer skills
- Live chat
- Writing skills
- Medical terminology
- Medical office experience
- HIPAA
- Account management
- Project management
- Customer relationship management
Certification
- Associate Teacher, 07/16, Present, Provides students with the minimal level of education to work with children in a group setting. Allows students to qualify for Assistant Teacher and Associate Teacher permits.
- Adult and Pediatric First Aid/CPR/AED, 03/24, 03/26
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
InflectionCX, Inc.
09.2023 - Current
Toddler Teacher
BlueSkies for Children
08.2021 - 01.2022
Lead Teacher
Kindercare Learning Centers
09.2019 - 09.2023
Substitute Preschool Teacher
Childcare Careers
08.2018 - 07.2019
Lead Teacher, Preschool
Learning to Leap
11.2017 - 07.2018
Program Leader
Girls Inc
08.2016 - 11.2017
Program Manager
Tutor Works
12.2015 - 06.2016
Customer Service Assistant/Shipper and Receiver
Total Compression Solutions
03.2015 - 09.2015
Customer Service Representative
TELECOM INC
10.2013 - 09.2014
Temp Customer Service Representative
WOLBORG MICHELSON STAFFING AGENCY
02.2013 - 06.2013
Administrative Assistant
R.T FISHER EDUCATIONAL ENTERPRISES
08.2012 - 02.2013
Academic Coach
R.T FISHER EDUCATIONAL ENTERPRISES
02.2012 - 08.2012
Seasonal Sales Associate
BEV MO
10.2011 - 12.2011
Academic Coach
R.T FISHER EDUCATIONAL ENTERPRISES
01.2010 - 06.2011
Customer Service Specialist
OFFICE DEPOT
11.2008 - 01.2009
Associate in Teacher Certificate -
Merritt College
A.A.S degree - Network Security
Heald College