Summary
Overview
Work History
Education
Skills
Timeline
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Matthew McCabe

Sioux Falls,SD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Credit Balance Specialist

Sanford Health
Sioux Falls, SD
08.2021 - 12.2022
  • Worked with customers to answer questions, resolve disputes and research discrepancies.
  • Received inbound customer calls related to credit and accounts receivable.
  • Processed recurring automated payments and credit card payments.
  • Referred delinquent accounts to collections department or outside resources.
  • Collaborated with management to evaluate credit strategies and develop improvements.

Cash Application Specialist

Partner Medical
Sioux Falls, SD
05.2020 - 08.2021
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
  • Resolved issues with cash registers, card scanners and printers
  • Built and maintained productive relationships with employees
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts payable data and reconciled daily totals to confirm proper accounting
  • Partnered with cash application team and credit manager on timely and accurate posting of remittances.
  • Identified and communicated customer payment discrepancies and worked directly with collections team for research and resolution.
  • Responded to customer concerns and questions on daily basis.
  • Handled account payments and provided information regarding outstanding balances.

Referral Specialist

Centracare Health
St. Cloud, MN
10.2019 - 05.2020
  • Fielded telephone inquiries on authorization details from plan members and medical staff
  • Verified eligibility and compliance with authorization requirements for service providers
  • Created and maintained spreadsheets detailing all medical procedures, including applicable denials and approvals
  • Contacted insurance companies to obtain prior authorization for medical procedures and medications
  • Led Prior Auth team in delivery of Workflow project, resulting in standardized processes.

Education

Associate of Applied Science - Business Management

William Rainey Harper College
Palatine, IL

Skills

  • Account management
  • Planning and Coordination
  • Data Entry
  • Self-Motivated
  • Upbeat and Positive Personality
  • Understanding Customer Needs

Timeline

Credit Balance Specialist

Sanford Health
08.2021 - 12.2022

Cash Application Specialist

Partner Medical
05.2020 - 08.2021

Referral Specialist

Centracare Health
10.2019 - 05.2020

Associate of Applied Science - Business Management

William Rainey Harper College

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Matthew McCabe