Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Marie Welshans

Peyton,CO

Summary

Worked in a fast pace environment at a 200-patient nursing home in Germany, managed all patients' records and scheduled their appointments with doctors and therapists. Setting and handing out medications, working with doctors and nurse aids, wound care and assisting residents with any tasks are just a few of my responsibilities. l also helped with all clerical duties such as updating filling, communicating with customers and employees, manage calendars and arrange meeting. I previously worked as an Administrative Assistant at a Child Development Center. Answering phone calls, scheduling daycare, and managing all children's files was a big part of my duties. My most recent position was remotely as a credit balance specialist for a hospital located in Amarillo, TX. Refunding any overpayments owed to patients or insurance companies. Managing daily task to meet new monthly goals.

Overview

16
16
years of professional experience

Work History

Credit Balance Specialist

BSA Hospital/Ensemble Health Partners
Amarillo, TX
03.2015 - 10.2022
  • Resolving any credit on patient accounts due to overpayment by patient or insurance company
  • Finding out who overpaid and resolving the credit accordingly
  • Worked close with my team to meet monthly goals and helped patients with any questions
  • Calling insurance companies and patients was a big part of my daily job
  • Understanding of the hospital and insurance policies helped me work efficiently and solve any issues
  • Knowledge of insurance contracts and calculating correct allowable to ensure correct payment.
  • Resolved customer inquiries in a timely manner regarding credit balances.
  • Collaborated with other departments to ensure proper resolution of issues involving credits or refunds.
  • Assisted in resolving billing disputes between customers, vendors, and suppliers.
  • Reviewed customer accounts and processed credit balance refunds.

Administrative Assistant

MWR Ft. Bliss
El Paso, TX
06.2012 - 02.2015
  • Manage the front desk at a military day care
  • Answer phone calls, schedule day care for customers, take payments and update all files
  • Work close with customers to help them with all questions and maintaining files for each child enrolled.
  • Processed invoices for payment using accounting software applications.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.

Geriatric Nurse

Seniorenzentrum Hospital
Ansbach, Germany
09.2009 - 07.2011
  • Worked as a nurse and led a team of three nurse aids every shift
  • Managed the distribution of all medication and cared for all patients and their family's needs
  • Developed individualized care plans for geriatric patients based on their needs.
  • Ensured compliance with safety regulations while providing direct patient care.
  • Performed wound care management including changing dressings and administering topical ointments when needed.
  • Actively participated in weekly team meetings regarding patient progress reports.
  • Scheduled appointments and worked close with doctors and therapists.

Geriatric Nurse Student

Wohnstift Dettelbach
Dettelbach, Germany
09.2006 - 07.2009
  • Cared for elderly patients which included bathing, eating, and helping them with all their needs
  • Help patients increase their activity level by doing gymnastics, dances, and going for walks
  • Read stories, the newspaper, and played different games with the patients
  • During the three years of attending college, I worked in a special care unit that had patients in the last stadium of Alzheimer
  • Spend 3 months at a home health care service.
  • Provided emotional support to geriatric patients dealing with chronic illnesses or end of life issues.

Education

Bachelor of Science in Health Care AdministraOon/Leadership -

Capella University

Geriatric nursing degree -

Bfz, Wuerzburg, Germany

High school -

Friedrich-Bernbeck-WirtschaHsschule Kitzingen, Germany

Skills

  • Proficient in Microsoft Office
  • Proficient in EPIC systems
  • Proficiency in insurance policies
  • Type 50 words per minute
  • Time management skills
  • Bilingual (English/German)
  • Led a team of nurse aids and trained students
  • Assist clientele in the office and via phone
  • Knowledge in insurance contracts
  • Customer service experience
  • Credit management
  • Time Management
  • Teamwork and Collaboration
  • Attention to Detail

Timeline

Credit Balance Specialist

BSA Hospital/Ensemble Health Partners
03.2015 - 10.2022

Administrative Assistant

MWR Ft. Bliss
06.2012 - 02.2015

Geriatric Nurse

Seniorenzentrum Hospital
09.2009 - 07.2011

Geriatric Nurse Student

Wohnstift Dettelbach
09.2006 - 07.2009

Bachelor of Science in Health Care AdministraOon/Leadership -

Capella University

Geriatric nursing degree -

Bfz, Wuerzburg, Germany

High school -

Friedrich-Bernbeck-WirtschaHsschule Kitzingen, Germany
Jacqueline Marie Welshans