Cheryl Hunt
Shelley,USA
Summary
To find a position that will effectively utilize my skills extensive experience and commitment to excellence.
Experienced with credit balance reconciliation and account management. Utilizes analytical skills to identify and resolve discrepancies efficiently.
Overview
14
14
years of professional experience
Work History
Credit Balance Specialist
Addison Group
Chicago, IL
11.2025 - 07.2026
- Reviewed and resolved outstanding credit balances for hospital patient accounts, contributing to reduction of overall credit volume.
- Reviewed payments and EOBs to identify refund eligibility.
- Research coverages through insurance portal such as Blue Cross, Availity, Humana, and OneSource.
- Identified trends in patient accounts for further analysis. and escalate to supervisors.
Credits Representative
R1 RCM
Southfield, MI
10.2020 - 09.2025
- Reviewed and resolved outstanding physician-side credit balances, ensuring timely financial reconciliation.
- Responded to and resolved external and internal enquiries, enhancing communication and service efficiency.
- Reviewed payments and EOBs to identify refund eligibility.
- Research coverages via insurance portal. Blue Cross, CalOptima, Availity, One Source.
- Identified trends to enhance operational efficiency. and escalate to supervisors.
Branch Coordinator
Apria Healthcare
Coeur d'Alene, ID
09.2020 - 02.2021
- Processed orders for cpap, oxygen, and supplies to ensure timely delivery to patients.
- Confirmed patient insurance coverage via insurance portals.
- Acquired payments over the phone to maintain cash flow and support operational needs.
Medical Records and Referrals
North Idaho Dermatology
Coeur d'Alene, ID
09.2019 - 09.2020
- Processed verbal and written requests for patient medical records following established guidelines.
- Maintain electronic health records (EHR) database.
- Maintained electronic health records (EHR) database, supporting accurate patient information retrieval.
- Reviewed insurance coverages for patient eligibility
- Facilitated referrals to ensure timely patient care
Referrals And Authorization Specialists
Heritage Health
Coeur d'Alene, ID
02.2016 - 08.2019
- Received and processed referral requests through EHR.
- Entered referrals into Order section of EHR for efficient tracking.
- Obtain prior authorization from insurance companies such as Medicaid, Tricare, BCI and Humana.
- Monitored referral status in EHR. in the EHR and ensure that follow up is complete.
Health Unit Coordinator / CNA
Bonner General Health
Standpoint, Idaho
01.2013 - 01.2015
- Perform Nursing care services under direction and supervision of a licensed nurse.
- Provide coordination of unit communications, and perform clerical support for the department.
- Schedules patients for pre assessments prior to upcoming procedures.
- Provide coordination of unit communications, and perform clerical support for the department.
- Scheduled outpatient clinic visits using Meditech to ensure efficient patient flow.
- Performs general clerical duties and unit maintenance.
- Schedules patients for pre-assessments prior to upcoming procedures.
- Managed patient charts by assembling, disassembling, and routing them to health information after scanning documents into the EMR.
Education
GED -
Skills
- Claims Analysis
- Medical claims
- Insurance Verification
- EHR systems
- Medical Records
- Authorizations
- Data entry
- Microsoft Excel
- Microsoft Office
- Medical office management
- Medical office experience
- Billing Support
- Office Suite
- Phone etiquette
- Client Communication
- Authorizations
Timeline
Credit Balance Specialist
Addison Group
11.2025 - 07.2026
Credits Representative
R1 RCM
10.2020 - 09.2025
Branch Coordinator
Apria Healthcare
09.2020 - 02.2021
Medical Records and Referrals
North Idaho Dermatology
09.2019 - 09.2020
Referrals And Authorization Specialists
Heritage Health
02.2016 - 08.2019
Health Unit Coordinator / CNA
Bonner General Health
01.2013 - 01.2015