Tracy Howard
Tyler,TX
Summary
Credit balance specialist with expertise in resolving credit balances, reconciling payments, and processing refunds. Skilled in claims auditing and ensuring regulatory compliance to enhance patient satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Credit Balance Specialist
Ensemble Health Partners
Cincinnati, Ohio
06.2022 - Current
- Analyzed credit balances to identify discrepancies and ensure accurate adjustments.
- Collaborated with billing teams to resolve patient account inquiries and issues.
- Processed refunds efficiently, ensuring compliance with company policies and procedures.
- Reviewed account documentation to verify eligibility for credit balance resolutions.
Patient Credit Balance Specialist
ETMC Regional Healthcare System
Tyler, TX
10.2008 - 03.2018
- Reviewed and reconciled discrepancies in payment records and patient accounts.
- Collaborated with billing department to resolve outstanding credit issues, enhancing revenue cycle management.
- Reviewed customer accounts and processed credit balance refunds.
- Resolved customer inquiries regarding credit balances promptly, improving patient satisfaction.
Data Entry Clerk
ETMC Diagnostic Reference Laboratory
Tyler, Tx
03.1998 - 07.2008
- Processed incoming payments from patients and insurance companies, contributing to timely revenue collection.
- Processed payments across multiple insurance payers and patient accounts, ensuring accuracy to maintain financial integrity.
- Clarified payment issues with insurance representatives to resolve discrepancies promptly.
Education
High School Diploma -
Robert E Lee
Tyler, TX06-1988
Some College (No Degree) - Lab Technician/Office Technician
Tyler Junior College,
Tyler, TXSkills
- Credit balance resolution
- Payment reconciliation
- Refund processing
- Billing adjustments
- Claims auditing
- Revenue cycle management
- Regulatory compliance
Certification
- Certified Revenue Cycle Representative
- Physical Therapy Aide
Timeline
Credit Balance Specialist
Ensemble Health Partners
06.2022 - Current
Patient Credit Balance Specialist
ETMC Regional Healthcare System
10.2008 - 03.2018
Data Entry Clerk
ETMC Diagnostic Reference Laboratory
03.1998 - 07.2008
High School Diploma -
Robert E Lee
Some College (No Degree) - Lab Technician/Office Technician
Tyler Junior College,