Christa Mcamis
JOHNSON CITY,TN
Summary
Detail-oriented Credit Balance Specialist with expertise in compliance, problem-solving, and customer service. Proven ability to analyze discrepancies and ensure accurate account reconciliation.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Credit Balance Specialist
Ensemble Health Partners
Johnson City TN
08.2018 - Current
- Analyzed credit balance discrepancies to ensure accurate account reconciliation.
- Analyze payment postings, contractual adjustments, and remittance advice
- Prepare refunds when necessary (payer, patient, or other entity)
- Ensure all credit balance resolutions comply with:Federal regulations (e.g., CMS credit balance reporting)
Payer-specific contract requirements
Internal audit and policy standards - Identify trends that may indicate billing or posting errors
Liabilities Customer Service
Ensemble Health Partners
Johnson City TN
08.2018 - Current
- Handled liability‑related customer accounts, ensuring accuracy and proper documentation
- Provided customer service support through inbound calls and assisted customers with questions or issues
- Researched and resolved customer concerns related to account discrepancies
- Maintained clear, professional communication while delivering efficient service
Education
Associate of Science - Office Administration Technology W/minor On Medica
Northeast State Community College
Blountville, TN08-2009
Skills
- Compliance
- Teamwork
- Acute
- Communication
- Compliance Programs and Training
- Credit Balance
- Epic
- Insurance Follow Up
- HIPPA Compliance and regulations
- Goal Setting
Certification
CRCR
Timeline
Credit Balance Specialist
Ensemble Health Partners
08.2018 - Current
Liabilities Customer Service
Ensemble Health Partners
08.2018 - Current
Associate of Science - Office Administration Technology W/minor On Medica
Northeast State Community College