Jamie Chrisman
Dayton,OH
Summary
Dynamic Credit Balance Specialist with proven expertise at Ensemble Health Partners, adept at enhancing workflow efficiency and resolving billing discrepancies. Recognized for outstanding analytical skills and attention to detail, successfully processed refunds and trained staff, contributing to improved departmental performance and patient satisfaction. Proficient in Epic health system and committed to teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Credit Balance Specialist
Ensemble Health Partners
11.2022 - Current
- Reviewed and reconciled credit balances to ensure accuracy and compliance.
- Processed refund requests efficiently, improving turnaround times for patient reimbursements.
- Collaborated with billing teams to resolve discrepancies in account statements.
- Analyzed payment trends to identify and rectify billing issues proactively.
- Assisted in implementing system upgrades, enhancing workflow efficiency within the department.
- Trained new staff on credit balance procedures and best practices for resolution.
- Monitored key performance indicators, contributing to departmental reporting accuracy.
- Demonstrated outstanding analytical skills while evaluating complex financial data and identifying root causes of credit balance issues.
- Managed high volume caseloads with exceptional attention to detail, ensuring timely resolution of all credit balance cases.
- Identified trends in credit balance occurrences, recommending improvements to internal procedures and policies.
Customer Service Specialist
Ensemble Health Partners
08.2021 - 11.2022
- Reviewed and reconciled credit balances to ensure accuracy and compliance.
- Processed refund requests efficiently, improving turnaround times for patient reimbursements.
- Collaborated with billing teams to resolve discrepancies in account statements.
- Analyzed payment trends to identify and rectify billing issues proactively.
- Assisted in implementing system upgrades, enhancing workflow efficiency within the department.
- Trained new staff on credit balance procedures and best practices for resolution.
- Monitored key performance indicators, contributing to departmental reporting accuracy.
- Demonstrated outstanding analytical skills while evaluating complex financial data and identifying root causes of credit balance issues.
- Managed high volume caseloads with exceptional attention to detail, ensuring timely resolution of all credit balance cases.
- Identified trends in credit balance occurrences, recommending improvements to internal procedures and policies.
Education
Associate of Science - Health Information Management
Ultimate Medical Academy
Clearwater, FL08.2024
Skills
- Microsoft Excel
- Payment processing
- Credit management
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Credit disputes
- Expertise in Epic system
- Professional billing expert
Certification
CRCR certification
Languages
English
Native or Bilingual
American Sign Language
Native or Bilingual
Timeline
Credit Balance Specialist
Ensemble Health Partners
11.2022 - Current
Customer Service Specialist
Ensemble Health Partners
08.2021 - 11.2022
Associate of Science - Health Information Management
Ultimate Medical Academy
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