Joy Freburg
Omaha,NE
Summary
Experienced credit balance professional with more than 20 years in account review, reconciliation, and refund processing. Skilled in researching complex payer issues, resolving credits, and maintaining accurate records. Strong communication and problem-solving skills support timely resolution across insurance payers and business office teams.
Overview
26
26
years of professional experience
Work History
Credit Balance Auditor
Methodist
Omaha, NE
11.2000 - 07.2026
- Applied analytical skills, data review, and research to resolve credits across all insurance payers, including subrogation and coordination of benefits.
- Reviewed credit balance patient accounts to identify the cause of credit balance and determine the correct resolution.
- Processed refund requests from all payers, ensuring accurate and timely resolution for credit balances.
- Reconciled accounts, verified ending balances, and maintained detailed notes to support accuracy.
- Reviewed HCFA 1500 forms to identify correct reimbursement contacts across multiple PPO contracts, facilitating timely payments.
- Communicated with patients, employees, and third-party payers through clear and effective interaction.
- Corresponded with patients and third-party payers via mail, telephone, and email to clarify issues and resolve inquiries efficiently.
- Reviewed all credit accounts in collections.
- Worked closely with all business office departments.
Education
High School Diploma -
Omaha North High
Omaha, NE05-1991
Skills
- Credit balance resolution
- Refund processing
- Account reconciliation
- Payer correspondence
- Problem solving
- Attention to detail
- Multitasking and organization
- Clear communication
Systems
- Cerner, RCA, App Extender, Fin Thrive, Fax Wright, Bos
Annual Mandatory Training
- AOR (Annual Organizational Review)
- Hipaa Compliance
- Medicare part A, B, and D.
Timeline
Credit Balance Auditor
Methodist
11.2000 - 07.2026
High School Diploma -
Omaha North High