Makiyah Nesmith

I'm a versatile worker, a team player and skilled at learning quickly. I gained experience working closely with Bank of America. While in training I started to excelling in customer service and problem-solving which gave me the skills to go to the next level in training. Demonstrated ability to enhance customer satisfaction and streamline data entry processes. Skilled in both empathetic communication and critical thinking, consistently achieving positive feedback through effective issue resolution and customer interactions.

Experienced with managing high volumes of inbound calls and providing customer support. Utilizes effective communication techniques to resolve issues and maintain customer satisfaction. Track record of adapting to dynamic environments and collaborating with team members to achieve goals.