Richard Rhymes

Hampton,GA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations, High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

years of professional experience

Work History

Store Manager

DTLR

CHICAGO , IL

2017.09 - 2020.03

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Managed inventory control, cash control and store opening and closing procedures.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Coached sales associates on product knowledge by using wide variety of training tools.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Fleet Manager

HERTZ RENTAL CAR

Chicago , IL

2013.05 - 2017.06

Supervised maintenance team and effectively delegated assignments to optimize processes.
Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
Documented equipment transfers and sales details for accurate record keeping.
Maintained accurate driver information for delivery scheduling.
Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
Executed on-time, under-budget project management on complex issues for senior leadership.

Sales Associate

PREMIER AUTOMOTIVE

Chicago Heights , IL

2013.04 - 2016.02

Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to effectively build rapport and lasting relationships.
Processed product returns and assisted customers with other selections.

Sales Assistant

AT&T Wireless

NEW LENOX , ILLINOIS

2009.07 - 2012.12

Used consultative sales approach to understand customer needs and recommend relevant offerings.
Helped customers locate products and checked store system for merchandise at other sites.
Supported loss prevention goals by monitoring shopper behavior.
Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.

Education

Bachelor of Science - BUSINESS MANAGEMENT

Southern Illinois University Edwardsville

Edwardsville, IL

06.2008

Skills

Focus and Follow-Through
Team Leadership
Administrative Management
Originality and Creativity
Business Leadership

Assignment Delegation
Training Management
Sales Tracking
Verbal and Written Communication
Money Handling

Timeline