Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Richard Rhymes

Hampton,GA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations, High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

13
13
years of professional experience

Work History

Store Manager

DTLR
CHICAGO, IL
09.2017 - 03.2020
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Fleet Manager

HERTZ RENTAL CAR
Chicago, IL
05.2013 - 06.2017
  • Supervised maintenance team and effectively delegated assignments to optimize processes.
  • Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
  • Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
  • Documented equipment transfers and sales details for accurate record keeping.
  • Maintained accurate driver information for delivery scheduling.
  • Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
  • Executed on-time, under-budget project management on complex issues for senior leadership.

Sales Associate

PREMIER AUTOMOTIVE
Chicago Heights, IL
04.2013 - 02.2016
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.

Sales Assistant

AT&T Wireless
NEW LENOX, ILLINOIS
07.2009 - 12.2012
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Supported loss prevention goals by monitoring shopper behavior.
  • Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.

Education

Bachelor of Science - BUSINESS MANAGEMENT

Southern Illinois University Edwardsville
Edwardsville, IL
06.2008

Skills

  • Focus and Follow-Through
  • Team Leadership
  • Administrative Management
  • Originality and Creativity
  • Business Leadership
  • Assignment Delegation
  • Training Management
  • Sales Tracking
  • Verbal and Written Communication
  • Money Handling

Timeline

Store Manager

DTLR
09.2017 - 03.2020

Fleet Manager

HERTZ RENTAL CAR
05.2013 - 06.2017

Sales Associate

PREMIER AUTOMOTIVE
04.2013 - 02.2016

Sales Assistant

AT&T Wireless
07.2009 - 12.2012

Bachelor of Science - BUSINESS MANAGEMENT

Southern Illinois University Edwardsville

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Richard Rhymes