Chelita Pearson
Picayune,MS
Summary
Seeking Employment where I can utilize my previous training and skills
Overview
15
15
years of professional experience
Work History
Appointment Setter
Marquis Dental Services
Remote
12.2023 - 04.2024
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Phone Sales Representative Remote
Sunpro Solar/ADT Solar
04.2021 - 11.2023
- Outbound /Inbound Appointment Setter for Solar Consultations
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Handled objections skillfully during calls by addressing customer concerns effectively, leading them towards making informed decisions.
- Utilized CRM software efficiently to manage leads and track client interactions for better follow-up strategies.
- Completed daily cold calling and outreach to build sales pipeline.
- Performed cold calling campaigns targeting potential customers, generating new business opportunities consistently.
Nesting Producer
ADT Solar
Louisiana-Remote
12.2021 - 07.2023
- Assist with training and supervising new hires
- Live monitor and coach agents.
- Presented production ideas and determined creative scenarios for production and delivery.
CSR - Customer Service Representative WAH
Maximus - Bogalusa, LA
11.2018 - 11.2020
- Answer calls and assist consumers and beneficiaries with their needs
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Customer Service Representative
General Dynamics - Bogalusa, LA
10.2016 - 11.2018
- CSR
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Cashier
Wal- Mart
11.2014 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Dietary Aide
Covenant Health & Rehab of Picayune
08.2014 - 11.2014
- Followed recipes closely for consistent taste, quality and presentation.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
- Monitored food quality and temperature for safe consumption.
- Cleaned and maintained work areas, equipment and utensils.
- Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Community Service Volunteer
Pearl River County Library
08.2012 - 08.2014
- Duties: Cleaning, wrapping and stamping books, placing books in correct locations.
Cashier
Burger King
03.2012 - 07.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Community Service Volunteer
Mississippi Welcome Center
01.2011 - 05.2011
- Duties: Greeting and welcoming travelers, answering the telephone, Give driving directions
- Hand out travelers guides and maps.
Housekeeping
Holiday Inn Express
05.2010 - 08.2010
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.
- Coordinated closely with housekeeping teams to guarantee immaculate room conditions upon guest arrival.
- Maintained cleanliness standards throughout the hostel by overseeing housekeeping tasks and quality control checks.
- Collaborated with housekeeping staff to ensure timely room availability and optimal cleanliness standards.
- Coordinated with housekeeping staff to guarantee timely room availability for incoming guests.
- Practiced excellent housekeeping to maintain accident-free workplace.
Community Service Volunteer
Department of Human Service
01.2009 - 12.2009
- Duties: filing, answering the telephone, making appointments, and creating new files.
Education
Associate's - Medical Billing and Coding Technology
Pearl River Community College
Poplarville, MS12.2010
GED - General Studies
SMPDD
Picayune, MS05.2006
Skills
- BILLING (Less than 1 year)
- CODING (Less than 1 year)
- TELEPHONE
- FILING (Less than 1 year)
- 50 WPM (7 years)
- CSR
- Customer Service
- Call Center
- ICD-9
- Medical Billing
- CPT Coding
- Records Management
- Medical Coding
- Typing
- Positive Attitude
- Script Memorization
- Time Management
- Setting appointments
- Leadership
- Microsoft Outlook
- Communication skills
- Outbound sales
- Microsoft Excel
- Salesforce CRM
- Telephone Etiquette
- Inbound/outbound phone calls
- Cold calling skills
Timeline
Appointment Setter
Marquis Dental Services
12.2023 - 04.2024
Nesting Producer
ADT Solar
12.2021 - 07.2023
Phone Sales Representative Remote
Sunpro Solar/ADT Solar
04.2021 - 11.2023
CSR - Customer Service Representative WAH
Maximus - Bogalusa, LA
11.2018 - 11.2020
Customer Service Representative
General Dynamics - Bogalusa, LA
10.2016 - 11.2018
Cashier
Wal- Mart
11.2014 - 01.2016
Dietary Aide
Covenant Health & Rehab of Picayune
08.2014 - 11.2014
Community Service Volunteer
Pearl River County Library
08.2012 - 08.2014
Cashier
Burger King
03.2012 - 07.2012
Community Service Volunteer
Mississippi Welcome Center
01.2011 - 05.2011
Housekeeping
Holiday Inn Express
05.2010 - 08.2010
Community Service Volunteer
Department of Human Service
01.2009 - 12.2009
Associate's - Medical Billing and Coding Technology
Pearl River Community College
GED - General Studies
SMPDD