TISH JAMES
Windsor,CT
Summary
Knowledgeable and dedicated professional with extensive experience in various business settings. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and producing accurate and quality work.
Overview
15
15
years of professional experience
Work History
Member Engagement Assistant
Michigan Association of CPA's
Troy, MI
08.2019 - Current
- Delivers exceptional customer service experiences to new and established members.
- Leverages strong communication skills to resolve inquiries regarding dues, membership renewals and member services.
- Administrator for over 25 Task Forces and Committees. Creates meeting notices and reminders, executes follow-up responsibilities for all Task Force/Committee meetings.
Customer Service Representative II
Blue Care Network of Michigan
Southfield, MI
08.2005 - 06.2018
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities. Resolved average of 50 inquiries per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected premiums on or before effective date of coverage.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Education
Bachelor of Business Administration - Business Management
Grand Valley State University
Allendale, MI05.2003
Skills
- Multitasking and Prioritization
- Strong Analytical and Problem Solving Skills
- Microsoft Office Suite
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- CRM Software
Volunteerism
Outreach Event Coordinator/Administrative Assistant
Community Impact Church, Auburn Hills, MI
09/2009 to 07/2021
- Maintained church calendar; worked closely with all Ministry Teams to collocate events that aligned with the mission of each ministry.
- Organized and planned annual church events and outreach opportunities; worked with city and community leaders to ensure active engagement in the city of Auburn Hills and surrounding areas, coordinated volunteer schedules to serve at outreach events.
- Reconciled the general ledger; entered weekly contribution amounts received via in person worship services and through online giving platforms, generated annual contribution statements.
Timeline
Member Engagement Assistant
Michigan Association of CPA's
08.2019 - Current
Customer Service Representative II
Blue Care Network of Michigan
08.2005 - 06.2018
Bachelor of Business Administration - Business Management
Grand Valley State University
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