Summary
Overview
Work History
Education
Skills
Awards
Extracurricular Activities
Timeline
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Branden Pleasants

Henrico,VA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Door-to-Door Sales Representative

Verizon
08.2023 - Current
  • Traveled by foot or automobile to deliver or sell merchandise or services.
  • Used scripts or persuasive sales techniques to convince clients in purchasing internet/cable.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Found cost-saving options for new customers of Verizon Fios, often reducing overall costs by 50%.
  • Has the lowest cancellation percentage in the office at 10%

CUSTOMER SERVICE SALES REPRESENTATIVE

SSI Packaging Group Inc
06.2021 - 08.2023
  • Generated leads and located opportunities for market expansion and business growth
  • Provided the purchasing of over +1000 products
  • Scheduled followups which contributed to a 23% increase in closed sales
  • Used knowledge of company products and services to recommend solutions to customers
  • Increased customer satisfaction by 16% by managing past and new customer accounts
  • Sold products to big companies like Campbell Soup, Glad, and Sherwin Williams
  • Copied and faxed important documents for personnel and organized files in appropriate locations
  • Performed training tasks in various workplace positions according to company requirements
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

CREW MEMBER COOK

Jersey Mike's Subs
05.2017 - 08.2018
  • Read food order slips and received verbal instructions as to food required by patron and prepared and cooked food according to instructions
  • Maintained sanitation, health and safety standards in work areas
  • Cleaned, stocked and restocked workstations and display cases
  • Operated large-volume cooking equipment, such as grills, deep-fat fryers and griddles
  • Verified that prepared food met requirements for quality and quantity.

Education

BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION - MANAGEMENT -

Longwood University
Farmville, VA
05.2021

Skills

  • Written and Verbal Communication
  • Microsoft Office Suite/ Excel
  • Time Management
  • Goal Oriented
  • Team Leadership
  • Creative Problem-solving

Awards

Governor's Scholar Award

Extracurricular Activities

Basketball Team Manager Track and Field Assistant Coach

Timeline

Door-to-Door Sales Representative

Verizon
08.2023 - Current

CUSTOMER SERVICE SALES REPRESENTATIVE

SSI Packaging Group Inc
06.2021 - 08.2023

CREW MEMBER COOK

Jersey Mike's Subs
05.2017 - 08.2018

BACHELOR OF SCIENCE (B.S.) IN BUSINESS ADMINISTRATION - MANAGEMENT -

Longwood University

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Branden Pleasants