Barbara C. Castro
Sunrise,FL
Summary
Experienced with over 40 years of experience. Excellent reputation for resolving problems and improving customer satisfaction. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
29
29
years of professional experience
Work History
REALTOR
Florida Realty Of Miami
Miami, FL
01.2020 - Current
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Compared recently sold area properties to determine competitive market prices.
- Wrote contracts to outline sales and purchases of properties.
- Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
- Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
REALTOR
Keller Williams Realty Partners SE
Pembroke Pines, FL
03.2019 - 01.2020
- Advised and informed prospective clients on current market activities and conditions.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Compared recently sold area properties to determine competitive market prices.
- Developed and maintained a list of available properties suited to different needs and budgets for both commercial and industrial use.
- Managed over 45 customer calls per day.
Office Manager
Comprehensive Family Counseling Inc.
Miami, FL
01.2009 - 12.2011
- Oversaw accounting, budgeting, and financial reporting.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing annual budget.
- Created and implemented organizational policies and procedures.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Assistant Manager
Madison Construction, Inc
Miami, FL
06.2005 - 12.2008
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Executed record filing system to improve document organization and management.
- Handled client correspondence and tracked records to foster office efficiency.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Operation Manager
Bank Of America
Miami, FL
02.1986 - 05.2001
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments and handled calenders for senior leadership.
- Wrote and enforced administrative procedure plans to reduce errors and prevent process delays.
- Implemented updated policies and practices for organization and monitored effect.
Customer Service Officer
Bank Of America
Monterey, CA.
02.1974 - 11.1978
- Promoted company brand and unique offerings through personalized customer service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Provided primary customer support to internal and external customers.
Education
High School Diploma -
Mother Butler Memorial H.S.
Bronx, NY06.1971
Skills
- Articulate and Persuasive
- MLS Data Entry and Maintenance
- Verbal and Written Communication
- Purchase Agreement Writing
- Market Tracking and Research
- Open House Management
- Buyer and Seller Representation
- Closings Coordination
- Analytical and Logical Thinking
- Attention to Detail
- Service Orientation
- Sales Pipeline Management
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
REALTOR
Florida Realty Of Miami
01.2020 - Current
REALTOR
Keller Williams Realty Partners SE
03.2019 - 01.2020
Office Manager
Comprehensive Family Counseling Inc.
01.2009 - 12.2011
Assistant Manager
Madison Construction, Inc
06.2005 - 12.2008
Operation Manager
Bank Of America
02.1986 - 05.2001
Customer Service Officer
Bank Of America
02.1974 - 11.1978
High School Diploma -
Mother Butler Memorial H.S.