Jacob Bishop
Charleston,IL
Summary
Versatile and results-oriented professional with extensive experience in customer service and food safety oversight, demonstrated at Buffalo Wild Wings and other notable companies. Excelled in enhancing service quality and operational efficiency, achieving consistent customer satisfaction. Holds a Class B CDL, showcasing a commitment to safety and reliability. Proven ability to train staff and manage resources effectively, ensuring top-notch service delivery.
Overview
5
5
years of professional experience
Work History
Cook
Buffalo Wild Wings
12.2022 - Current
- Prepared food items in compliance with recipes and portioning control guidelines.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Paid extreme attention to detail to ensure my work space was as clean as possible, cleaning after rushes when needed.
Assistant Manager
Murohy USA
11.2020 - 09.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored stock levels for product ordering to ensure that my store didn't run out of any items.
School Bus Driver
Illinois Central School Bus
09.2021 - 05.2022
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated information to parents to promote good communication and transparency.
- Maintained Illinois driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Obeyed federal, Illinois and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Lineworker
Mars/SMX
03.2020 - 11.2020
- Inspected final products to assess compliance with quality standards and established tolerances.
- Assisted quality assurance by inspecting items and removing defective items.
- Trained new employees on production line machinery for maximum output and safety.
- Used equipment properly to avoid workplace hazards or injuries.
- Ensured proper cleanliness to uphold safe production standards for food manufacturing.
Education
High School Diploma -
Charleston High School
Charleston, IL05-2018
Skills
- Customer Service
- Food handling
- Dish preparation
- Recipe modification
- Food safety oversight
- Sanitation
- Clean Driving record
- Class B CDL held currently
Timeline
Cook
Buffalo Wild Wings
12.2022 - Current
School Bus Driver
Illinois Central School Bus
09.2021 - 05.2022
Assistant Manager
Murohy USA
11.2020 - 09.2023
Lineworker
Mars/SMX
03.2020 - 11.2020
High School Diploma -
Charleston High School