Andrea Aronson
Winter Garden,Florida
Summary
Customer-oriented Rooms Controller with excellent front desk management and communication skills. Adept at addressing guests' needs and going the extra mile to provide exceptional service. Methodical and organized with proven multitasking abilities. Offering 9 years of hotel industry experience.
Overview
9
9
years of professional experience
Work History
Rooms Controller
Loews Hotels & Co
Orlando, FL
07.2021 - Current
- Review daily reports for guest arrivals to ensure appropriate pre-blocking of rooms per requests and coordination or special services.
- Register arriving guests and relay pertinent information about available amenities and events taking place at facility.
- Respond to Guest emails, phone calls, and surveys in a professional and consistent manner before, during and after their stay.
- Answer a multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Serve as a liaison between Front Desk Agents, Management, Housekeeping, Engineering, and Delivery Services to resolve guest needs.
- Review group resumes to ensure that billing specifications and contracted accommodations are upheld.
Guest Relations Hostess
Walt Disney Company
Lake Buena Vista, Florida
10.2017 - 07.2021
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Built personal relationships by proactively engaging with Guests to create itineraries that match their expectations during their visit.
- Used extensive product knowledge about The Walt Disney Company brand and services to make recommendations for Guests and resolve Guest concerns to ensure outstanding Guest service.
- Partnered with other departments during operation and technical challenges to continue Park Operations efficiently with the ability to provide in the moment recovery.
- Assisted Management with the development of a new role by providing feedback with daily recaps regarding daily responsibilities.
Front Desk Hostess
Walt Disney Company
Lake Buena Vista, FL
04.2017 - 10.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Assisted and problem solved room-related issues as well as any other concerns Guests might encounter by partnering with other departments to ensure Guest satisfaction.
Recreation Coordinator
Walt Disney Company
Lake Buena Vista, FL
04.2013 - 04.2017
- Ensured a safe environment for all Guests through daily safety walks and enforcing facility rules courteously.
- Designed and facilitated In-Service training programs for lifeguards focusing on specified topics.
- Innovated new ways to distribute operational information and changes to front line cast members.
- Monitored front line Cast Member performance with visual and practical audits and provided immediate feedback.
Education
Bachelor of Science - Exercise Science
Oregon State University
Corvallis, OR06.2013
Skills
- Customer Service
- Creative Problem Solving
- Communication Etiquette
- Invoicing and Billing
Timeline
Rooms Controller
Loews Hotels & Co
07.2021 - Current
Guest Relations Hostess
Walt Disney Company
10.2017 - 07.2021
Front Desk Hostess
Walt Disney Company
04.2017 - 10.2017
Recreation Coordinator
Walt Disney Company
04.2013 - 04.2017
Bachelor of Science - Exercise Science
Oregon State University