Julian Spencer
Bonita Springs,FL
Summary
Dynamic and dedicated customer service professional with experience in delivering exceptional support and building strong client relationships. Proven track record of resolving issues efficiently while maintaining a positive customer experience. Skilled in communication, problem-solving, and conflict resolution, with a strong ability to adapt to diverse environments. Committed to enhancing customer satisfaction and driving business success through proactive service and a customer-first mindset. Looking to leverage my expertise in a challenging new role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Private Beach Park Supervisor
Bonita Bay Community Association
Bonita Springs, FL
08.2023 - Current
- Provided support during peak seasons by working extended hours or additional shifts, and maintained a smooth operation with high volume and capacity.
- Monitored activities at the beach and parking lot, enforced park rules, and maintained a physically safe environment.
- Planned and budgeted for future operations.
- Provided excellent service and attention to residents when face-to-face, through phone conversations, and via email.
- Provided towels, chairs, umbrellas, and other items to residents upon request.
- Developed plans for future expansion of existing facilities or construction of new facilities within the parks boundaries.
Five Guys Crew Member
Five Guys
Bonita Springs, FL
05.2021 - 08.2024
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Smash Fitness Assistant Manager/Trainer
Smash Fitness
Bonita Springs, FL
08.2021 - 08.2023
- Responded promptly to member inquiries about services offered at the facility.
- Tracked inventory levels of supplies used in the facility's operations.
- Managed membership accounts accurately by collecting payments due or updating payment methods as needed.
- Developed customized fitness plans for clients to help them reach their goals.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Helped members with any questions on memberships, supplements, and products for sale.
Education
Associate of Science - Network Systems Technology
Florida SouthWestern State College
Fort Myers, FL01-2027
High School Diploma -
St John Neumann
Naples, FL05-2021
Skills
- Spreadsheets
- Excellent customer service
- Attention to detail
- Typing speed: 60 WPM
- Reliability
- Desktops, Laptops, and Mobile Devices
- Program design
- Problem-Solving
Certification
- ISSA Certified Personal Trainer
- CPR Certified
Affiliations
- Online Fitness Coach:
-Workout plans
-Nutrition plans
-Check-ins
- Options and Equity Trader:
-Fundamental and technical analysis
-Systematic approach
Timeline
Private Beach Park Supervisor
Bonita Bay Community Association
08.2023 - Current
Smash Fitness Assistant Manager/Trainer
Smash Fitness
08.2021 - 08.2023
Five Guys Crew Member
Five Guys
05.2021 - 08.2024
Associate of Science - Network Systems Technology
Florida SouthWestern State College
High School Diploma -
St John Neumann
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