Audrianna Ellcey
Basile,USA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
RV Park Housekeeper
Coushatta Casino Resort
Kinder, LA
10.2024 - 12.2024
- Cleaned and sanitized guest rooms to maintain high cleanliness standards.
- Responded promptly to guest requests for additional amenities or services.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Reported any maintenance issues or damage to supervisors immediately.
- Scrubbed kitchen appliances, countertops and fixtures.
Customer Service Representative
Senture
Basile, LA
10.2023 - 10.2024
- Assisted patients in navigating healthcare services and insurance processes.
- Documented interactions in the customer relationship management system.
- Handled appointment scheduling and managed patient flow effectively.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Updated patient files in accordance with company policy and procedure guidelines.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
Customer Service Representative
Alorica
Joplin, MO
07.2021 - 03.2022
- Resolved customer inquiries efficiently and accurately to ensure satisfaction.
- Documented customer interactions using company-specific software systems.
- Identified and escalated unresolved issues to appropriate departments promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Customer Service Representative
Scholastic
Neosho, MO
11.2020 - 02.2021
- Resolved customer inquiries efficiently and accurately to ensure satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High school diploma -
Washington Parish GED program
Franklinton, LASkills
- Typing
- Microsoft Office
- Time management
- Conflict resolution
- Attention to detail
- Problem solving
- Appointment scheduling
- HIPAA compliance
- Customer service
- Data accuracy
- Building rapport
- Professional telephone demeanor
- CRM software
- Microsoft outlook
- Technical troubleshooting
- Script adherence
- Microsoft Office Suite
- Call center procedures
- Spreadsheets
Timeline
RV Park Housekeeper
Coushatta Casino Resort
10.2024 - 12.2024
Customer Service Representative
Senture
10.2023 - 10.2024
Customer Service Representative
Alorica
07.2021 - 03.2022
Customer Service Representative
Scholastic
11.2020 - 02.2021
High school diploma -
Washington Parish GED program