Jennifer Cole

• Provided exceptional customer service by addressing inquiries and resolving issues promptly.
• Streamlined appointment scheduling for improved efficiency and increased daily appointments.
• Liaised with sales, warranty, parts and management teams to develop solutions and accomplish shared objectives
• Repair Management: Create, manage, and update repair orders while coordinating with technicians.
• Documentation: Maintain accurate service records and process customer payments
• Communication: Keep customers updated on repair status, estimated completion times, and costs.
• Customer Interaction: Greet customers professionally, listen to concerns, and explain repair processes.
• Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
  Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Warranty/Service: Handle warranty and insurance claims and liaise with manufacturers for authorization.
• Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.

• Assisted customers in identifying service needs and recommending appropriate maintenance solutions.
• Managed service appointments and coordinated communication between technicians and clients.
• Streamlined service workflow by implementing scheduling improvements, reducing wait times for customers.
• Provided detailed estimates and explanations of services performed, enhancing customer understanding and trust.

Achieved efficient customer service through effective management of phone, email, and in-office communications for scheduling, research, and ordering of RV parts. Streamlined routing and scheduling of mobile services. Enhanced claims processing for warranties and insurance. Improved invoicing and payment collection processes via QuickBooks. Optimized accounts payable and receivable functions with distributors, ensuring precise expense tracking and reconciliation. Enhanced accuracy in time card calculations and flagged sheets for technicians. Strengthened inventory tracking for incoming and outgoing parts. Improved tracking of part shipments and freight through UPS and FedEx. Completed scanning and filing of closed work orders. Managed collections and executed comprehensive office duties.

• Generate invoices for billing of generator installations, and maintenance contracts.
• Collections.
• Activate and register generators and warranties.
• Generate, route and completion of work orders.
• Scheduling.
• Fill out and file electrical permits.
• Inventory.
• Bank deposits.
• Pay bills.
• Purchase shop supplies.
• Monitor customers generators using Mobile Link Fleet and problem solve.
• Monitor and answer emails.
• Customer service.
• Data entry.
• Filing.
• Excel, Outlook, One Drive, Word, Quick Books.

• Process personal data and conduct pay day loans.
• Check cashing using the State of Michigans Vergent computer system.
• Customer service.
• File paperwork, scan documents, sort and update files.

• I managed, and trained 15-18 people on how to sew the fabric for recliner seats.
• I was in charge of completing job orders by the due date.
• Efficient with the Plex Inventory computer system.
• Job duties included multi-tasking, inventory, loading, training, stocking, assembly, and production.
• Attention to detail was a must!
• Quality as well as quantity was essential.

• Fold and face clothing, assist customers in finding clothes
• Unload shipment and stocking

• Automatic dialer
• Conduct Radio Surveys

• Take orders
• Serve Food & Spirits

• Serve Spirits
• Inventory