Ana Ordonez
Los Banos,CA
Summary
Multi-talented Floor Manager with 2+ years of progressive experience. Monitors LCD and Microsoft operations with focus on quality, service and productivity. Hardworking and responsible with resilient mentality.
Overview
3
3
years of professional experience
Work History
Floor Manager
MTZ Cardenas Foods Corp
Los Banos, CA
03.2021 - 01.2022
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored inventory to determine loss points, maintain clear records and strengthen controls.
- Developed and generated daily, weekly and monthly service and sales reports with Intuit.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
Receptionist Administrator
Gta Mobile Enterprises
Los Banos, United States
05.2016 - 11.2018
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Kept reception area clean and neat to give visitors positive first impression.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Fulfilled customer requests such as appointments ans general questions.
Education
High School Diploma -
Oak Grove High School
San Jose, CA06.2018
Skills
- Employee training
- Staff Management
- Financial Management
- Self-Motivated
- Problem-Solving
- Customer Relations
- Proficient in Word and Excel
- Delegating Assignments and Tasks
- Investigating Complaints
- Anticipating Problems
- Scheduling Staff
- Documentation and Recordkeeping
- Front of House Management
Languages
Spanish
Native or Bilingual
Timeline
Floor Manager
MTZ Cardenas Foods Corp
03.2021 - 01.2022
Receptionist Administrator
Gta Mobile Enterprises
05.2016 - 11.2018
High School Diploma -
Oak Grove High School