Eugene Keiber
Springfield,MO
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Spinnaker Resorts. Leveraged strong communication and critical thinking skills to drive revenue growth and improve operational efficiency. Recognized for exceptional mentoring and fostering a positive work environment, resulting in significant employee retention improvements.
Overview
17
17
years of professional experience
Work History
Floor Manager
Relief Solutions International
07.2014 - 07.2021
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Team Leader, Sales Operations
Gold Mountain
07.2012 - 10.2014
- Streamlined sales processes to improve efficiency and productivity within the team.
- Collaborated with cross-functional teams to create comprehensive sales plans for new product launches.
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Drove revenue growth by expanding client base through networking events, tradeshows, and industry conferences.
Night Shift Supervisor
Ozark Mountain Vactions
06.2010 - 10.2012
- Organized evening meetings to set operations for following day and next shift crew.
- Observed each team member to carry out duties and provided constructive criticism.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
- Participated in continuous improvement efforts, identifying areas for potential enhancements within night shift operations based on data analysis and observation.
Team Supervisor
Grand Crowne Resort
05.2008 - 05.2009
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Operations Manager
Spinnaker Resorts
10.2007 - 05.2008
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Analyzed and reported on key performance metrics to senior management.
Travel Consultant / Sales
Nationwide
08.2022 - 08.2024
- Handled sensitive information with professionalism and discretion.
- Built strong relationships with clients through exceptional communication and personalized service.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
Education
High School Diploma -
Denbigh High-school
Newport, VA05.1998
Skills
- Strong Communication Skills
- Travel industry expertise
- Exceptional customer service
- Administrative tasks
- High volume environments
- Mentoring and training
- Marketing
- Company Branding
- Interpersonal communications
- Relationship Management
- Team Oversight
- Employee Training
Timeline
Travel Consultant / Sales
Nationwide
08.2022 - 08.2024
Floor Manager
Relief Solutions International
07.2014 - 07.2021
Team Leader, Sales Operations
Gold Mountain
07.2012 - 10.2014
Night Shift Supervisor
Ozark Mountain Vactions
06.2010 - 10.2012
Team Supervisor
Grand Crowne Resort
05.2008 - 05.2009
Operations Manager
Spinnaker Resorts
10.2007 - 05.2008
High School Diploma -
Denbigh High-school
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