Alicia Souza
Chico,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with Customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floor Manager
The Club Car Restaurant & Lounge
Auburn, CA
02.2022 - 08.2024
- At The Club Car, held several positions including head hostess, busser, food/drink runner, Server, and kitchen expo before being promoted to the position of floor manager
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Identified process improvements that could help improve efficiency across the entire organization.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
Dressing Captain
Crumbl
Rocklin, CA
06.2021 - 01.2022
- Followed safety protocols when handling hot ovens or sharp knives while preparing ingredients.
- Performed quality assurance tests on batches of decorated cookies before packaging them for customers.
- Tracked customer feedback to improve product quality and service standards.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Ensured that workstations were kept neat and tidy throughout the shift.
Education
High School Diploma -
Woodcreek High School
Roseville, CA06-2022
Some College (No Degree) - History Teacher Education
Chico State University
ChicoSkills
- Conflict Resolution
- Recruitment and Hiring
- Strong Communication Skills
- Order Management
- POS operation
- Exceptional customer service
- High-volume dining
Certification
- Food Handlers Permit
Affiliations
- President of Business Club
- Handled orders
- Created digital posters, pamphlets, and flyers
- Operated Industrial sized printers
- 9 years of Track and Field
- 5 years as a team captain
- 2 at the College level
- 4 Years of Student Government
- 2 years as Head of the Decorating Committee
- 2 years ASB Vice President
References
References available upon request.
Timeline
Floor Manager
The Club Car Restaurant & Lounge
02.2022 - 08.2024
Dressing Captain
Crumbl
06.2021 - 01.2022
High School Diploma -
Woodcreek High School
Some College (No Degree) - History Teacher Education
Chico State University
- Food Handlers Permit
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