Susan Obuong

1.Conducted interviews with patients and family members and answered questions regarding insurance benefits.

2.Conducted interviews with patients and family members and answered questions regarding insurance benefits.

3. I have knowledge of third-party payors and insurance verification procedures, and understand managed care and insurance contractual arrangements.

4.Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.

5.Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.

• 1
• Warm, caring person who welcomes patients and their families when they arrive 2
• Put patients and their families at ease and set the tone for the rest of their visit. 3
• Checking patients in/out, scheduling any follow up appointments. 4
• Obtaining demographic information to determine in/out of network services along with authorizations for admissions and collecting of copay amounts.
• Contact : Nekita -Smith- Allen 214-266-5058

• 1.Check-in and Check-out patients 2
• Verify Patient's Demographics and insurance is correct 3.Collect any form of payment (deductible ,copay, coinsurance) that is due 4.Schedule appointments for patients when necessary. 5
• Help with any issues that may arise

• 1.Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed 2.Answered questions about current promotions and resolved issues according to store policies 3.Completed all assigned training to stay updated on important policies and procedures 4.Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts 5.Processed payments and maintained accurate drawers