Katrina Estrada

Screen patients who may be Medicaid eligible and direct them (or, very often, their family members) to the proper agencies to acquire Medicaid and/or charity

• Answer questions from patients regarding their billing statements, their EOB's and any patient balances and resolves billing problems, correcting accounts when appropriate
• Work the reports and workqueue which may include the following: charge review, open encounters, missing cosign.
• Documented patient encounters for medical records and billing
• Assist physicians with any finance questions
• Verify insurance benefits for OB and gyn patients
• Arrange payment plans when needed.
• Order buy and bill birth control device
• Met deadlines consistently with routine billing, collection and reporting activities
• Entered assigned codes into electronic health record systems accurately and efficiently
• Reviewed patient medical records to assign appropriate codes for diagnoses and procedures
• Utilized correct coding for insurance policies and state law requirements.

• Verifying insurance benefits, presenting treatment plans to the patient, re-work treatment plans when needed, assist with calls, schedule appointments when needed

• Work on list of Care Gaps, reach out to new patients or patients who haven't been seen recently, upload care gaps to the appropriate website or method, coordinate for pt to have care gaps done, assist with referrals and obtaining authorization when needed, cover the front desk when needed

• Schedule appointment, assistant with vaccine forms, registering patients, checking in and check out, scanning and faxes, assistant with calls and messages, generating referral and obtaining authorization for referrals

• Verify insurance, confirm appointments, answer phones and transfer calls, schedule sign language interpreter, verify copay for diagnostic test, maintain front desk supplies, knowledge of electronic medical records, collect copays, coinsurance's, and deductibles, scanning and faxing, coordinate patient's transportation, registering patient as they come in and checking out patients