Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Connor Steadman

Eagle Mountain ,Utah

Summary

Compassionate Patient Financial Counselor known for high productivity and efficient task completion. Possess specialized skills in financial planning, insurance verification, and patient advocacy. Excel at communication, empathy, and problem-solving to assist patients in navigating complex healthcare financial landscapes.

Overview

4
4
years of professional experience

Work History

Financial Counselor

Parallon
Draper, UT
05.2024 - Current
  • Collaborated with hospital staff to resolve complex billing issues efficiently.
  • Documented patient interactions regarding billing issues promptly.
  • Processed credit card payments accurately and securely.
  • Explained billing policies and procedures to internal and external customers clearly.
  • Participated in training programs to enhance customer service skills in billing processes.
  • Performed follow-up calls to collect outstanding balances from patients unable to pay at service time.
  • Assisted patients in understanding bill details, including deductibles and co-pays.
  • Verified insurance coverage and eligibility during admissions or check-in processes.

Security

Tarian Group
Draper, UT
04.2023 - 05.2024
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Assisted in the development and implementation of security policies and procedures.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Checked for safety hazards and took corrective action when necessary.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.

Patient Account Representative

The Oregon Clinic
Portland, Oregon
10.2021 - 12.2022
  • Maintained detailed notes on all patient interactions for future reference purposes.
  • Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
  • Ensured compliance with company policies concerning the privacy of confidential health information.

Education

Associate of Science - Criminal Justice

Salt Lake Community College
Salt Lake City, UT
06-2020

Skills

  • Patient billing
  • Insurance verification
  • Financial counseling
  • Payment processing
  • Customer service
  • Conflict resolution
  • Epic

Affiliations

  • Hiking.
  • Hunting
  • Fishing
  • Spending time with Family

Accomplishments

  • Presidents List 2019

References

References available upon request.

Timeline

Financial Counselor

Parallon
05.2024 - Current

Security

Tarian Group
04.2023 - 05.2024

Patient Account Representative

The Oregon Clinic
10.2021 - 12.2022

Associate of Science - Criminal Justice

Salt Lake Community College

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