Micayla Cecil
Winona,MN
Summary
Resourceful Financial Counselor known for high productivity and efficient task completion. Specialize in policy interpretation, and patient advocacy, ensuring accuracy and compliance with healthcare regulations. Excel in communication, problem-solving, and teamwork, leveraging these skills to navigate complex insurance landscapes and support both healthcare providers and patients effectively. Adaptable at working effectively unsupervised and highly organized.
Overview
13
13
years of professional experience
Work History
Financial Counselor
Gundersen Health System
La Crosse , Wi
03.2022 - Current
- Completed benefit investigations with numerous insurances to determine patients eligibility for specific care.
- Extensive knowledge of insurance portals and guarantor accounts within epic.
- Resolved customer queries related to health insurance claims, payments, reimbursements, and financial assistance.
- Provided patients with estimates for upcoming appointments and surgeries.
Patient Service Specialist
Gundersen Health System
La Crosse , Wi
02.2022 - 03.2022
- Greeted patients upon arrival and verified patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Processed payments from patients, including cash, check, or credit card transactions.
- Maintained strict confidentiality when dealing with sensitive information.
- Scheduled appointments and managed patient records using Epic.
Assessment Coordinator
Campbell Family Homes
Viroqua, Wi
10.2020 - 02.2021
- In addition to Care Coordinator Position: Reviewed and updated client assessments every 6 months
- Conducted assessments and evaluations of patients needs
- Evaluated new or potential clients
- Use of Microsoft Excel for referrals, assessments and client scoring
Care Coordinator
Campbell Family Homes
Viroqua , Wi
01.2017 - 02.2021
- Supported community members by aiding in day-to-day living tasks such as meal preparation, hygiene maintenance, shopping errands, and household cleaning.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Documented vitals, behaviors and medications in client medical records.
- Maintained contact with guardians and social workers regarding client cares and needs.
Community Integration Specialist
Lakeview NeuroRehabilitation Center
Westfield, Wi
12.2011 - 09.2017
- Administered medication as directed by physician
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision
- Worked closely with families and caregivers throughout the process of transitioning clients into new living situations within the community.
- Organized and maintained detailed records of client progress to document interventions and program effectiveness.
Education
High School Diploma -
Westfield Area High School
Westfield, Wi 06-2011
Skills
- Proficient in Epic
- Insurance Verification and Terminology
- Financial Counseling
- Attention to Detail
- Critical Thinking
- Medicaid and Medicare Knowledge
- Patient Billing
- CPT/Diagnosis Codes
Timeline
Financial Counselor
Gundersen Health System
03.2022 - Current
Patient Service Specialist
Gundersen Health System
02.2022 - 03.2022
Assessment Coordinator
Campbell Family Homes
10.2020 - 02.2021
Care Coordinator
Campbell Family Homes
01.2017 - 02.2021
Community Integration Specialist
Lakeview NeuroRehabilitation Center
12.2011 - 09.2017
High School Diploma -
Westfield Area High School