Yetunde Shodunke

Medicare Mailroom clerk

Mechanicsburg,PA

Summary

Detail-oriented and dependable professional transitioning into the telecommunications and fiber optics field, with experience in digital systems, document imaging, inventory operations, and customer support. Strong ability to follow structured procedures, troubleshoot system issues, and maintain accuracy in fast-paced environments. Seeking entry-level Fiber Technician Training opportunity to apply technical aptitude, problem-solving skills, and hands-on learning ability in field installation and network support.

Overview

years of professional experience

Certification

Work History

Medical Mailroom Clerk / Data Analyst

TDY Medical Staffing

06.2024 - Current

Implement digital document imaging workflows to improve accuracy and retrieval efficiency of medical records.
Use Excel to analyze workflow data and identify processing delays, improving operational efficiency.
Perform data validation and quality checks to reduce errors in electronic records.
Collaborate with IT and operations teams to troubleshoot system issues and maintain workflow continuity.

Inventory associate

Fisher Autoparts

02.2018 - 02.2024

Managed stocking, picking, packing, and order fulfillment in a fast-paced warehouse environment.
Performed cycle counts and inventory tracking to maintain accurate stock records.
Ensured proper organization of shipments and warehouse materials.
Followed structured procedures to improve efficiency and reduce order errors.

Customer Support Associate II

XMN Technologies

06.2015 - 02.2018

Provided technical support via phone, email, and chat with 90% first-contact resolution rate.
Assisted customers with troubleshooting software issues and system navigation.
Collaborated with IT teams to resolve technical problems efficiently.
Created FAQs to improve user self-service and reduce support ticket.

Education

Bachelor of Science - Chemical Engineering

Obafemi Awolowo University

Ile-Ife, Osun, Nigeria

Skills

Technical Troubleshooting
SOP Compliance
Equipment & Inventory Handling
Digital Systems Navigation
Data Accuracy & Reporting

Customer Communication
Workflow Optimization
Microsoft Excel
Document Imaging Systems
Team Collaboration