Brooklyn Bostic
Killeen,TX
Summary
Technical support professional with proven background in resolving complex technical issues and providing excellent customer service. Known for strong team collaboration and adaptability in dynamic environments. Skilled in troubleshooting and customer relationship management.
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Data Entry Clerk
Randstad
Remote
07.2025 - Current
- Processed high volumes of data entry with accuracy and attention to detail.
- Maintained comprehensive records, ensuring compliance with data management protocols.
- Utilized advanced spreadsheet functions to streamline data analysis and reporting tasks.
- Trained new team members on data entry procedures and software applications.
- Conducted regular audits of data entries to ensure consistency and accuracy in documentation.
- Scanned documents and saved in database to keep records of essential organizational information.
Tech Advisor
Concentrix
Remote
02.2024 - 07.2025
- Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Advised clients on technology solutions to enhance operational efficiency and business outcomes.
- Developed and implemented strategic IT initiatives aligned with organizational goals and client needs.
- Managed large volumes of data entry tasks efficiently and consistently.
Shipping and Receiving Clerk
US Farathane
Austin
03.2023 - 03.2024
- My daily duties consist of handling paperwork, checking in drivers, receiving parts, checking receipts, and managing Parts+.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
Hardware/Software Support
Concentrix
Remote
03.2021 - 03.2023
- I assist with all internal technical issues for a car insurance company. Issues such as Computer/Laptop setup, Problems with Windows, Outlook, Microsoft Teams, and much more
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
Customer Service Representative
Walmart
Harker Heights, TX
09.2014 - 03.2021
- I assist customers on a daily basis with all money services such as bill pay, money orders, and sending money through vendors like Western Union, Money Gram, and Ria
- My current position requires me to possess impeccable customer service and people skills
- As well as working hard in a very fast paced setting.
Education
High School Diploma -
Junction City High School
Junction City, KSSkills
- Technical support
- Software troubleshooting
- Communication skills
- Telecommunication
- Training and mentoring
- Remote Support
- Software Installation
- Customer service expert
- Technical Troubleshooting
- Mac systems
- Microsoft Windows and Office
- Help Desk Support
Timeline
Data Entry Clerk
Randstad
07.2025 - Current
Tech Advisor
Concentrix
02.2024 - 07.2025
Shipping and Receiving Clerk
US Farathane
03.2023 - 03.2024
Hardware/Software Support
Concentrix
03.2021 - 03.2023
Customer Service Representative
Walmart
09.2014 - 03.2021
High School Diploma -
Junction City High School