MICHELLE MARLEY
Russiaville,IN
Summary
- Experienced professional with 15+ years of customer service experience, 5+ years managing teams, 8 years of care coordination, 3 years of call center experience, 4 years of leadership experience with the ability to thrive in environments with growing and varied responsibilities.
- Eight years of business development and account management experience.
- Proven track record for managing projects, events, and providing excellent customer service.
- Strong relationship building skills, utilized to gain understanding and buy-in from business partners, leaders, and customers.
- Experience collaborating with multiple disciplines to drive business metrics.
Results-driven professional known for high standards and commitment to achieving goals. Extensive experience in managing and growing client portfolios while ensuring optimal team collaboration. Recognized for adaptability and fostering positive, results-oriented environment. Proficient in strategic account management and client relations.
Overview
8
8
years of professional experience
Work History
Sr Account Executive
Ethan's Crossing
02.2024 - Current
- Maintained in-depth understanding of clinical programs, service offerings, and locations.
- Analyze CRM data to increase market share.
- Established relationships with Employee Assistance Programs, hospitals, treatment centers, therapists, physicians, organizations, VA, and/or military to serve as a referral source.
- Worked collaboratively with marketing, operations, and clinical leadership on business development, strategic relationships, and outreach opportunities with the community.
- Collaborated with team members to improve performance and best practices.
- Built new relationships with addiction and mental health providers, advocates, facilities, and organizations.
- Coordinated care with clinical and operational team members to improve positive patient outcomes and satisfaction.
Account Executive
Angels of Mercy Homecare
10.2022 - 01.2024
- Executed a strategic plan and account management.
- Interfaced with operations to ensure smooth delivery of services.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Collaborated with internal teams to develop account strategy.
- Created and executed account strategies to translate organizational goals into client activities.
Clinical Liaison/ Patient Care Navigator
Paradigm Health
03.2021 - 07.2022
- Build new relationships with potential referral partners.
- Identified new potential patients that could benefit from services.
- Educated referral partners on appropriate diagnosis qualifications.
- Create new quarterly strategy plans to increase growth.
Education
Bachelors of Science - Public Administration, Health Management
Indiana University-Kokomo
01-2014
Skills
- Client relationship management
- Relationship building
- Team collaboration
- Sales quota achievement
- Account management
- Creative thinking
- Relationship management
- Multitasking and organization
- Customer relationship development
- Database management
- Operations
- Customer relationship management
Career Achievements
- Implemented new technologies and tools in my team which provided increased patient impact.
- Increased revenue by 20 million dollars secured by identifying a greater patient population and implementing software to identify patients.
- Set up virtual assessment process to increase reach for patients.
Timeline
Sr Account Executive
Ethan's Crossing
02.2024 - Current
Account Executive
Angels of Mercy Homecare
10.2022 - 01.2024
Clinical Liaison/ Patient Care Navigator
Paradigm Health
03.2021 - 07.2022
Bachelors of Science - Public Administration, Health Management
Indiana University-Kokomo