Tyrone Reed
Epic Credentialed Trainer/ Analyst/ Consultant
West Sacramento,CA
Summary
Highly motivated, creative and versatile Credentialed Epic Trainer and Consultant with a talent for gracefully facilitating change management, analyzing problems, developing and simplifying procedures, and finding innovative solutions. A comprehensive background in EMR/EHR education combined with healthcare information technology, courseware development using captivate software and a proven record as a top-performer and dedicated Epic professional. Epic consultant with experience managing enterprise implementations of EMR systems. Expert in gathering, analyzing and defining business and functional requirements; leading process-mapping initiatives; and designing/re-engineering processes, workflows and technology solutions for healthcare systems. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.
Overview
17
17
years of professional experience
Work History
Epic Consultant/ Credentialed Trainer/ Analyst
United States
08.2006 - Current
- Trained MyChart Bedside, Welcome, Patient Perioperative Optimization Project (Consents)
- Provide training on Billing processes (Revenue Cycle, HB/PB, Charge Entry, Resolute, Prelude, Access, front office/back office), as well as support
- Provide essential function support of major enterprise applications and others as assigned.
- Guiding clinicians through change with ordering/documentation (Restraints, Medication, Episodes, Referrals, Consultations, Scheduling, Billing) Contributed consultation, learning development and training services to multiple Epic Organization in multiple modules.
- EHR, EMR implementations across country, to include 30+ hospital systems.
- Worked alongside subject matter experts and other stakeholders to develop learning solutions across variety of learning platforms, to include instructor-led, virtual and online learning.
- Worked alongside Subject Matter Experts and project analysts to support reevaluation of instructional documentation and training plans.
- Provide optimization, application configuration support to enhance department’s operational efficiencies/workflow needs impacting physicians, nurses, medical assistants and other clinic and hospital staff.
- Facilitate EHR/EMR training on Epic to include Ambulatory, Optime, Phoenix, Clinical documentation, Doc, Cogito, Kaleidoscope, HIM/Identity, MyChart Bedside, Epic Inpatient, Grand Central, Beacon, Cardiant, Cadence, HB/PB, Revenue Cycle, and others.
- Additional training and implementation support for Haiku, Canto, and Dragon Medical One
- Maintain training records for learners in accordance with medical system policies.
- Work with application analyst to improve efficiencies, solving complex workflow issues and incorporating quality initiatives.
- Develop test scripts and validate testing results to ensure that design objectives are met.
- Troubleshoot system hardware, as needed.
- Review training materials and participated in training effort.
- Produced, maintained Crystal reports.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Offered assistance in implementing and developing training programs.
- Assisted in development of system security protocols.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Researched and identified solutions to technical problems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented preventive maintenance procedures.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
- Tracked attendance and evaluated progress for assigned trainees.
- Introduced standardized training for cohesive learning environments.
- Recorded and edited videos to facilitate remote learning.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed individualized training plans to achieve staff readiness.
- Prepared and presented supplementary learning material to support structured lessons.
- Educated clients on proper use of products and systems.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Supported productivity increase and business growth through new hire training and mentoring.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Cultivated relationships with industry leaders and within company to share tips and information.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Enhanced interfaces to promote better functionality for users.
- Performed budget analysis to control expenditures and predict future budget needs.
- Queried databases for information needed for report processing.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Conducted regular reviews of operations and identified areas for improvement.
Credentialed Trainer: Cogito/ HIM/ Identity/HB/PB, Revenue Cycle, Resolute, Prelude
UniversityHospitals
04.2023 - 11.2023
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Introduced standardized training for cohesive learning environments.
- Tracked attendance and evaluated progress for assigned trainees.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Prepared and presented supplementary learning material to support structured lessons.
- Trained 1000+ End users in various Epic modules.
- Educated clients on proper use of products and systems.
- Recorded and edited videos to facilitate remote learning.
- Developed effective training plans based on department needs and objectives.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Credentialed Trainer: Cadence, Clinical Documentation Core/Ancillary, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
AdventHealth
04.2022 - 04.2023
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Prepared and presented supplementary learning material to support structured lessons.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed effective training plans based on department needs and objectives.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Introduced standardized training for cohesive learning environments.
- Recorded and edited videos to facilitate remote learning.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
Go Live Activation Consultant: Cadence, Epic inpatient, Clinical Documentation, Grand Central, Optime, Pheonix, Cogito, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
UnityPointe Health
02.2022 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Resolved ticket creation and user error concerns with little oversight.
- Connected to computer of client using remote link to install new programs and applications.
- Offered assistance in implementing and developing training programs.
Go Live Activation Consultant: Cadence, Epic Ambulatory, Provider Optimization Revenue Cycle, Resolute, Prelude
Atrium Health
12.2021 - 01.2022
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Connected to computer of client using remote link to install new programs and applications.
- Monitored systems in operation and quickly troubleshot errors.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Credentialed Trainer: Cadence, Pheonix, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
University of Maryland
10.2021 - 11.2021
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
- Educated clients on proper use of products and systems.
- Tracked attendance and evaluated progress for assigned trainees.
Epic Analyst: Cadence, IT Education, Epic Ambulatory
UC Davis Health
01.2020 - 09.2021
- Maintained strong customer relationships and met service level expectations for supported services.
- Identified, tested and implemented changes to customer specific software and configurations to support overall application availability.
- Engineered new solutions involving servers and storage on Windows platforms.
- Designed, implemented and monitored changes to operations and processes.
- Defined IT process workflows through meetings with stakeholders.
- Assessed available technologies to create development specifications and detailed test cases.
- Evaluated technical needs of organization.
- Offered input for complex documents to support client-ready final versions.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
Go Live Activation Consultant: Cadence, Clinical Documentation, Willow, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
Advocate Aurora Health
11.2018 - 12.2018
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Monitored systems in operation and quickly troubleshot errors.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Connected to computer of client using remote link to install new programs and applications.
- Used Service Now to create and updated tracking documents.
- Resolved User and Functionality concerns with little oversight.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
Credentialed Trainer: Cadence, Epic Ambulatory, Clinical Documentation, Revenue Cycle, Resolute, Prelude
Peace Health
10.2018 - 11.2018
- Scheduled and taught in class and online courses to increase learning opportunities.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Educated clients on proper use of products and systems.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed individualized training plans to achieve staff readiness.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Prepared and presented supplementary learning material to support structured lessons.
Go Live Activation Consultant: Beacon, Beaker, Cadence, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
Allegheny Health
09.2018 - 10.2018
- Formulated account strategies and executed against them.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Used Service Now to create and updated tracking documents.
- Resolved User and Functionality concerns with little oversight.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Connected to computer of client using remote link to install new programs and applications.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
- Assisted in development of system security protocols.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Credentialed Trainer: Kaleidoscope, Cadence, Epic Ambulatory
Hill Physicians
05.2018 - 08.2018
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed effective training plans based on department needs and objectives.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Educated clients on proper use of products and systems.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Recorded and edited videos to facilitate remote learning.
- Implemented diverse instructional methods, optimizing trainee engagement.
Go Live Activation Consultant: (Cerner) Radiology
Penn State Health
05.2018 - 05.2018
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Resolved scheduling and order concerns with little oversight.
Go Live Activation Consultant: (Cerner) Cardiology
Steward Health
04.2018 - 05.2018
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Created user accounts and assigned permissions.
- Tested new software and hardware prior to deployment.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
Credentialed Trainer
Bryan Health
11.2017 - 03.2018
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Supported productivity increase and business growth through new hire training and mentoring.
- Introduced standardized training for cohesive learning environments.
- Contributed to reductions in employee turnover by revamping training programs.
- Prepared and presented supplementary learning material to support structured lessons.
- Developed individualized training plans to achieve staff readiness.
- Tracked attendance and evaluated progress for assigned trainees.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Developed effective training plans based on department needs and objectives.
Credentialed Trainer: Kaleidoscope, Cadence, Epic Ambulatory
UC Irvine
07.2017 - 11.2017
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Introduced standardized training for cohesive learning environments.
- Supported productivity increase and business growth through new hire training and mentoring.
- Contributed to reductions in employee turnover by revamping training programs.
- Prepared and presented supplementary learning material to support structured lessons.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Recorded and edited videos to facilitate remote learning.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Recruited and trained new members of guest service team.
- Identified and recommended staff for key positions and departments.
- Educated clients on proper use of products and systems.
- Analyzed team performance and identified opportunities for additional training.
- Developed individualized training plans to achieve staff readiness.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
Credentialed Trainer: Epic Ambulatory, Cupid, Revenue Cycle, Resolute, Prelude
Stanford Children’s
04.2016 - 07.2016
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Go Live Activation Consultant: Help Desk ASAP, Clinical Documentation Revenue Cycle, Resolute, Prelude
John Muir
02.2016 - 03.2016
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Used ServiceNow to create and updated tracking documents.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Monitored systems in operation and quickly troubleshot errors.
- Communicated with clients to verify roots and causes of computer problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Connected to computer of client using remote link to install new programs and applications.
- Deployed software and hardware updates and patches to increase speed and performance.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Assisted in development of system security protocols.
- Created user accounts and assigned permissions.
Credentialed Trainer: Epic Ambulatory, Clinical Documentation, Optime, Revenue Cycle, Resolute, Prelude
Lucille Packard/Stanford Children’s Health Care
05.2014 - 02.2015
- Scheduled and taught in class and online courses to increase learning opportunities.
- Monitored participant workflow and behaviors throughout training process.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Introduced standardized training for cohesive learning environments.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Recorded and edited videos to facilitate remote learning.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed individualized training plans to achieve staff readiness.
- Educated clients on proper use of products and systems.
- Analyzed team performance and identified opportunities for additional training.
Go Live Activation Consultant: Epic Ambulatory
WellStar Health Systems
04.2014 - 05.2014
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Connected to computer of client using remote link to install new programs and applications.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored systems in operation and quickly troubleshot errors.
- Researched and identified solutions to technical problems.
Credentialed Trainer: Clinical Documentation, Revenue Cycle, Resolute, Prelude mentation, Cupid, Epic Ambulatory
Sutter Health
11.2013 - 01.2014
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Credentialed Trainer: Epic Ambulatory Revenue Cycle, Resolute, Prelude
John Muir Medical
09.2013 - 11.2013
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Credentialed Trainer: Epic Ambulatory, Stork, Cardiant, Cadence Revenue Cycle, Resolute, Prelude
Sutter Health, PAMF
09.2012 - 05.2013
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Credentialed Trainer: Clinical Documentation, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
Valley Healthcare
06.2012 - 08.2012
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
Go Live Activation Consultant: Clinical Documentation, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
University of Chicago Medical Center
05.2012 - 06.2012
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
- Recruited and trained new members of guest service team.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
- Supported productivity increase and business growth through new hire training and mentoring.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Introduced standardized training for cohesive learning environments.
- Tracked attendance and evaluated progress for assigned trainees.
- Recorded and edited videos to facilitate remote learning.
Analyst: Orders, Beacon, Epic Ambulatory
UC Davis Medical Systems
12.2011 - 03.2012
- Validated results and performed quality assurance to assess accuracy of data.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Queried databases for information needed for report processing.
- Identified and resolved problems through root cause analysis and research.
- Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Performed budget analysis to control expenditures and predict future budget needs.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Optimized core processes to improve business performance and operational agility.
- Installed system updates to address vulnerabilities and reduce security issues.
- Enhanced interfaces to promote better functionality for users.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
Credentialed Trainer: Epic Ambulatory, Clinical Documentation, ASAP, Cadence, Revenue Cycle, Resolute, Prelude
Mobile Infirmary Medical
10.2010 - 11.2011
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Analyzed team performance and identified opportunities for additional training.
- Prepared and presented supplementary learning material to support structured lessons.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed effective training plans based on department needs and objectives.
Credentialed Trainer: Epic Ambulatory, Revenue Cycle, Resolute, Prelude
Cedars-Sinai
04.2010 - 07.2010
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Monitored participant workflow and behaviors throughout training process.
Credentialed Trainer: ASAP, Clinical Documentation, HB/PB, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
Stanford Medicine/Lucille Packard
08.2009 - 11.2009
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Credentialed Trainer: Cupid, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
Sutter Health
01.2009 - 07.2009
- Scheduled and taught in class and online courses to increase learning opportunities.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Monitored participant workflow and behaviors throughout training process.
- Developed effective training plans based on department needs and objectives.
- Introduced standardized training for cohesive learning environments.
- Implemented new training courses after assessing corporate data and identifying employee weaknesses.
- Developed individualized training plans to achieve staff readiness.
- Tracked attendance and evaluated progress for assigned trainees.
- Contributed to reductions in employee turnover by revamping training programs.
- Supported productivity increase and business growth through new hire training and mentoring.
- Prepared and presented supplementary learning material to support structured lessons.
Business Application Coordinator: ADT, Epic Ambulatory, HB/PB, Revenue Cycle, Resolute, Prelude
Kaiser Permanente
08.2006 - 06.2008
- Delivered training, documentation and end-user support.
- Assisted network group with tasks and troubleshot.
- Implemented new applications, features and enhancements to existing applications.
- Offered system and application support to internal employees.
- Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
- Coordinated secure system access of users to various department systems and platforms.
- Oversaw development and implementation of improvements to support network operations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Provided professional services and support in dynamic work environment.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Communicated regularly with customers concerning data exchange and technology integration.
- Developed strong communication and organizational skills through working on group projects.
- Supported 42 clinics and 19 hospitals.
- Delivered training, documentation and end-user support
- Monitored daily logs and reports and escalated issues to system administrators to reach resolution
- Assisted network group with tasks and troubleshot
- Offered system and application support to internal employees
- Implemented new applications, features and enhancements to existing applications
Education
Bachelor of Science - Business Administration
Alcorn State University
Skills
Support Services
Communication skills
Problem solving skills
Subject Matter experts
Adaptability
Organizational skills
Analytical and Critical Thinking
Epic systems
Effective trainer
Skilled trainer
Trainer Feedback
Business consultant
EPIC
First Aid/CPR
Credentialed In
- MyChart
- Phoenix
- PPOP
- MAR
- Spiritual Care
- Epic Ambulatory
- Optime
- ClinDoc Ancillary/Core
- Kaleidoscope
- Healthy Planet
- Beaker
- Cogito
- HIM/Identity
- Cadence
- Grand Central
- Access
- Prelude
- HB/PB Billing
- Resolute
- Bones
- Wisdom
- MyChart Bedside
- OnBase
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Credentialed Trainer: Cogito/ HIM/ Identity/HB/PB, Revenue Cycle, Resolute, Prelude
UniversityHospitals
04.2023 - 11.2023
Credentialed Trainer: Cadence, Clinical Documentation Core/Ancillary, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
AdventHealth
04.2022 - 04.2023
Go Live Activation Consultant: Cadence, Epic inpatient, Clinical Documentation, Grand Central, Optime, Pheonix, Cogito, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
UnityPointe Health
02.2022 - 03.2022
Go Live Activation Consultant: Cadence, Epic Ambulatory, Provider Optimization Revenue Cycle, Resolute, Prelude
Atrium Health
12.2021 - 01.2022
Credentialed Trainer: Cadence, Pheonix, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
University of Maryland
10.2021 - 11.2021
Epic Analyst: Cadence, IT Education, Epic Ambulatory
UC Davis Health
01.2020 - 09.2021
Go Live Activation Consultant: Cadence, Clinical Documentation, Willow, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
Advocate Aurora Health
11.2018 - 12.2018
Credentialed Trainer: Cadence, Epic Ambulatory, Clinical Documentation, Revenue Cycle, Resolute, Prelude
Peace Health
10.2018 - 11.2018
Go Live Activation Consultant: Beacon, Beaker, Cadence, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
Allegheny Health
09.2018 - 10.2018
Credentialed Trainer: Kaleidoscope, Cadence, Epic Ambulatory
Hill Physicians
05.2018 - 08.2018
Go Live Activation Consultant: (Cerner) Radiology
Penn State Health
05.2018 - 05.2018
Go Live Activation Consultant: (Cerner) Cardiology
Steward Health
04.2018 - 05.2018
Credentialed Trainer
Bryan Health
11.2017 - 03.2018
Credentialed Trainer: Kaleidoscope, Cadence, Epic Ambulatory
UC Irvine
07.2017 - 11.2017
Credentialed Trainer: Epic Ambulatory, Cupid, Revenue Cycle, Resolute, Prelude
Stanford Children’s
04.2016 - 07.2016
Go Live Activation Consultant: Help Desk ASAP, Clinical Documentation Revenue Cycle, Resolute, Prelude
John Muir
02.2016 - 03.2016
Credentialed Trainer: Epic Ambulatory, Clinical Documentation, Optime, Revenue Cycle, Resolute, Prelude
Lucille Packard/Stanford Children’s Health Care
05.2014 - 02.2015
Go Live Activation Consultant: Epic Ambulatory
WellStar Health Systems
04.2014 - 05.2014
Credentialed Trainer: Clinical Documentation, Revenue Cycle, Resolute, Prelude mentation, Cupid, Epic Ambulatory
Sutter Health
11.2013 - 01.2014
Credentialed Trainer: Epic Ambulatory Revenue Cycle, Resolute, Prelude
John Muir Medical
09.2013 - 11.2013
Credentialed Trainer: Epic Ambulatory, Stork, Cardiant, Cadence Revenue Cycle, Resolute, Prelude
Sutter Health, PAMF
09.2012 - 05.2013
Credentialed Trainer: Clinical Documentation, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
Valley Healthcare
06.2012 - 08.2012
Go Live Activation Consultant: Clinical Documentation, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
University of Chicago Medical Center
05.2012 - 06.2012
Analyst: Orders, Beacon, Epic Ambulatory
UC Davis Medical Systems
12.2011 - 03.2012
Credentialed Trainer: Epic Ambulatory, Clinical Documentation, ASAP, Cadence, Revenue Cycle, Resolute, Prelude
Mobile Infirmary Medical
10.2010 - 11.2011
Credentialed Trainer: Epic Ambulatory, Revenue Cycle, Resolute, Prelude
Cedars-Sinai
04.2010 - 07.2010
Credentialed Trainer: ASAP, Clinical Documentation, HB/PB, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
Stanford Medicine/Lucille Packard
08.2009 - 11.2009
Credentialed Trainer: Cupid, Epic Ambulatory, Revenue Cycle, Resolute, Prelude
Sutter Health
01.2009 - 07.2009
Epic Consultant/ Credentialed Trainer/ Analyst
United States
08.2006 - Current
Business Application Coordinator: ADT, Epic Ambulatory, HB/PB, Revenue Cycle, Resolute, Prelude
Kaiser Permanente
08.2006 - 06.2008
Bachelor of Science - Business Administration
Alcorn State University