EClinicalWorks
Cindy Mai
Medical Office Manager
Islip,NY
Summary
Astute professional highly skilled in scheduling, training and managing busy urgent care practices. Talented individual with 6 years of experience in payroll administration and new employee mentoring. History of positive management resulting in improved operations and employee retention.
Overview
7
7
years of professional experience
1
1
Certification
2
2
Languages
Work History
Assistant Site Manager
CityMD: Urgent Care
10.2020 - Current
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Shift Supervisor
CityMD: Urgent Care
12.2019 - 10.2020
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Developed and enhanced job assignments for medical team, planned production schedules and strengthened organization of task flows.
- Resolved patient complaints and issues and offered thoughtful solutions to maintain patient satisfaction.
Senior Medical Scribe
CityMD: Urgent Care
11.2018 - 11.2019
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Delivered successful training to more than 50 employees during merger with STAT Health, educating on successful work processes and productivity strategies.
Medical Scribe
CityMD: Urgent Care
05.2016 - 11.2018
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
- Documented in eClinicalWorks to complete information about examinations, treatment plans, lab results and other details directly into charts.
- Implemented new coding procedures that reduced mistakes by 20% and simplified processes.
Patient Accounts Manager
Phoenix Eastern Medicine Center
03.2015 - 11.2016
- Recruited, interviewed, hired and trained 20 employees and implemented mentoring program to promote positive feedback and engagement.
- Checked payroll, insurance payments, and other accounting disbursements for accuracy and compliance.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Education
Bachelor of Science - Biology
City College of New York of The City University of New York, The
New York, NYSkills
Scheduling
Payroll and budgeting
Teambuilding
Workflow planning
Staff Management
Software
Athena
Certification
EMT - Certified Emergency Medical Technician
Timeline
Assistant Site Manager
CityMD: Urgent Care
10.2020 - Current
EMT - Certified Emergency Medical Technician
04-2020
Shift Supervisor
CityMD: Urgent Care
12.2019 - 10.2020
Senior Medical Scribe
CityMD: Urgent Care
11.2018 - 11.2019
Medical Scribe
CityMD: Urgent Care
05.2016 - 11.2018
Patient Accounts Manager
Phoenix Eastern Medicine Center
03.2015 - 11.2016
Bachelor of Science - Biology
City College of New York of The City University of New York, The