Jenish Jariwala
Clifton,NJ
Summary
Prospective data analyst who strives to pose and answer questions with quantitative-driven insights. Detail-oriented and results-driven recent Rutgers Data Science Bootcamp graduate who excels at maintaining databases, performing data collection and analysis, and conducting detailed reports. Posses great analytical skills, excellent multitasking skills, strong attention to detail, and significant ability to work in a team. Through the development of personal projects and group projects done in and after bootcamp will help guide path to become successful data analyst.
Overview
3
3
years of professional experience
Work History
Desktop Support Technician
J. Fletcher Creamer & Son, Inc.
Hackensack , NJ
2018.10 - Current
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and sox compliance policies.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed to turn around 75% of tickets day to day.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
- Enhanced ServiceNow ticketing system, resulting in 50% reduction in support call turnaround time
Education
No Degree - Data Science Certificate
Rutgers, The State University of New Jersey
New Brunswick, NJ06.2021
Bachelor of Science - Information Technology
Montclair State University
Montclair, NJ05.2015
Skills
- Data Compiling
- Competitive Market Analysis
- Templates Management
- Data Warehousing
- Database Management
- Data Mining
Timeline
Desktop Support Technician
J. Fletcher Creamer & Son, Inc.
2018.10 - Current
No Degree - Data Science Certificate
Rutgers, The State University of New Jersey
Bachelor of Science - Information Technology
Montclair State University
Similar Profiles
Adonis RodriguezAdonis Rodriguez
Yard Driver at J. Fletcher Creamer & SonYard Driver at J. Fletcher Creamer & Son
Anibal Josue Lopez GutierrezAnibal Josue Lopez Gutierrez
Labor at J. Fletcher Creamer & SonLabor at J. Fletcher Creamer & Son
Jeannette LovettJeannette Lovett
Caregiver at Joe CreamerCaregiver at Joe Creamer