Business Manager with 20+ years of experience in management capacity and strong competitive drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to achieve goals within multiple assigned disciplines. Successfully motivates and develops teams in results-driven and customer-focused environments with positive attitude towards achievement.
Overview
20
20
years of professional experience
Work History
Area Sales Manager
Vistar - Performance Food Group Company
Downers Grove, IL
01.2017 - Current
Built lasting relationships with clients through outstanding customer service interactions.
Exceeded targets by building, directing and motivating high-performing sales team.
Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
Analyzed sales data and kept up to date with market trends.
Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
Held weekly meetings with Account Executives to identify techniques to overcome sales obstacles.
Increased revenue by productively directing time and resources to applicable areas and exceeding specific sales goals.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Led targeted training programs to educate staff on product benefits and service capabilities.
President
Destiny Communications, Inc.
Downers Grove, IL
12.2010 - 12.2016
Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies.
Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
Initiated on-time, under-budget project management to optimize performance.
Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email .
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
General Manager
Automotive Technology Solutions, ATS
Chicago, IL
01.2001 - 12.2009
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Reduced corporate risk by managing shrink processes and controlling inventory levels.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Developed effective business plans to align strategic decisions with long-term objectives.
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.