Compassionate Case Manager experienced in coordinating care for Mental health/Drug treatment environments. Proactive and resourceful with strong knowledge of community resources. A strong communicator with a passion for helping others.
Overview
28
28
years of professional experience
Work History
CASE MANAGER
Valley Behavioral Health
Salt Lake City, Utah
02.2022 - Current
Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
Maintained clients' records by reviewing case notes and logging events and progress.
Developed and implemented comprehensive case management plans to address client needs and goals.
Monitored clients' progress and tracked client services to provide crisis interventions.
Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
OFFICE SPECIALIST
Valley Behavioral Health
Salt Lake City, Utah
06.2019 - Current
Scheduled appointments, maintaining calendars for personnel.
Checked clients into their appointments and informed respective parties that the client is there.
Coordinating with Billing and insurance providers.
Ordered office supplies ensuring that all items were received in a timely manner.
Answered incoming calls promptly and provided necessary assistance or directed callers to appropriate personnel.
CUSTOMER SERVICE REP/SUPPORT/OA
McLeod USA
Salt Lake City, Utah
02.1998 - 02.2003
Provided excellent customer service support to customers via phone, email and live chat.
Tracked customer complaints through resolution and documented outcomes.
Demonstrated strong problem-solving skills to quickly identify and resolve customer issues.
Ensured that customer requests were handled accurately and efficiently.
Conducted regular follow-ups with customers to ensure their satisfaction with services provided.
Developed effective relationships with customers by providing timely responses to inquiries and complaints.