Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic
JENNY RIGGS

JENNY RIGGS

Tooele,UT

Summary

Compassionate Case Manager experienced in coordinating care for Mental health/Drug treatment environments. Proactive and resourceful with strong knowledge of community resources. A strong communicator with a passion for helping others.

Overview

28
28
years of professional experience

Work History

CASE MANAGER

Valley Behavioral Health
Salt Lake City, Utah
02.2022 - Current
  • Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
  • Maintained clients' records by reviewing case notes and logging events and progress.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

OFFICE SPECIALIST

Valley Behavioral Health
Salt Lake City, Utah
06.2019 - Current
  • Scheduled appointments, maintaining calendars for personnel.
  • Checked clients into their appointments and informed respective parties that the client is there.
  • Coordinating with Billing and insurance providers.
  • Ordered office supplies ensuring that all items were received in a timely manner.
  • Answered incoming calls promptly and provided necessary assistance or directed callers to appropriate personnel.

CUSTOMER SERVICE REP/SUPPORT/OA

McLeod USA
Salt Lake City, Utah
02.1998 - 02.2003
  • Provided excellent customer service support to customers via phone, email and live chat.
  • Tracked customer complaints through resolution and documented outcomes.
  • Demonstrated strong problem-solving skills to quickly identify and resolve customer issues.
  • Ensured that customer requests were handled accurately and efficiently.
  • Conducted regular follow-ups with customers to ensure their satisfaction with services provided.
  • Developed effective relationships with customers by providing timely responses to inquiries and complaints.

Education

High School Diploma -

South Park Academy
Draper, UT

Skills

  • Patient support
  • Documentation and reporting
  • Medical records management
  • Team collaboration
  • Community outreach
  • Active listening
  • Progress evaluations
  • Needs assessment
  • Goal setting
  • Referral coordination
  • HIPAA compliance
  • Patient assessment
  • Email and telephone etiquette
  • Client advocacy
  • MS office
  • Case management
  • Crisis intervention
  • Eligibility assessment
  • Home visits and inspections
  • Care coordination
  • Treatment Planning
  • Case management tracking
  • Annual case reviews
  • Positive attitude
  • Discharge planning
  • Case documentation

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

CASE MANAGER

Valley Behavioral Health
02.2022 - Current

OFFICE SPECIALIST

Valley Behavioral Health
06.2019 - Current

CUSTOMER SERVICE REP/SUPPORT/OA

McLeod USA
02.1998 - 02.2003

High School Diploma -

South Park Academy
JENNY RIGGS