Malissa Dixon
Henderson,NV
Summary
Results-focused business owner, dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Reliable employee seeking a position with transferable skills. Offering excellent communication and good judgment. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cosmetologist
Hair By Malissa
Henderson, NV
03.2010 - Current
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Offered professional cuts, color services and extensions to salon customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
Education
No Degree - Cosmetology
Euphoria Institute of Beauty Arts And Sciences
Henderson, NVSkills
- Customer service
- Active listening
- Digital Recordkeeping
- Supply Ordering and Maintenance
- Product Expertise
- Tool, Equipment and Surface Sanitizing
- Customer Preferences
- Issue Resolution
- Manual and Finger Dexterity
- Hair and Face Analysis
- Problem Anticipation and Resolution
Certification
- Licensed Cosmetologist - 12 years
- Bellami Hair Master Certification - 7 months
- Ergonami Basic Training- 3 years
- Blonde Me Online Certification - 4 years
- Pravana vivids Everlasting E Certification -6 years
Timeline
Cosmetologist
Hair By Malissa
03.2010 - Current
No Degree - Cosmetology
Euphoria Institute of Beauty Arts And Sciences
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