Khalilah Dickey
Avon Park,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cosmetologist
Self employed/ supervisor
Avon Park, FL
05.2021 - Current
- Various Services, People Orie
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
Customer Service Representative
Wipro
Remote
01.2022 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Results Companies
Remote
02.2017 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Certification - Computer assistant technology
Florida department of education
Quincy, FL04.2017
Vocational school - Massage Therapy
Everest University-Lakeland
Lakeland, FL09.2010
Vocational Certification - Cosmetology
South Florida State College
Avon Park, FL07.2008
High school diploma or GED -
Avon Park High School
Avon Park, FL05.1996
Skills
- Retail Sales
- Front Desk Assistant
- Phone Etiquette
- Upselling
- Communication Skills
- Merchandising
- Bookkeeping
- Payroll
- QuickBooks
- Customer service
- Office experience
- Data entry
- Clerical experience
- Typing
- Windows
- Microsoft Word
- Personal Assistant Experience
- Computer Skills
- English
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Mac OS
- Time Management
- Administrative Experience
- Microsoft Office
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Complaint Handling
- Complaint resolution
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Product Knowledge
- Documentation
- Microsoft Office Suite
- Customer Relationship Management (CRM)
- De-Escalation Techniques
- Building rapport
- Technical Support
- Live chat support
- Research
- CRM Software
- CRM software proficiency
- Software CRM system proficiency
Certification
- Computer assistance technology, 06/01/17, Present, Entry level
- Customer care specialist
Personal Information
Authorized To Work: Authorized to work in the US for any employer
Assessments
- Sales skills, 07/01/22, Proficient, Influencing and negotiating with customers
- Customer service, 06/01/22, Proficient, Identifying and resolving common customer issues
- Call center customer service, 07/01/22, Proficient, Demonstrating customer service skills in a call center setting
- Scheduling, 07/01/22, Proficient, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Customer focus & orientation, 06/01/22, Proficient, Responding to customer situations with sensitivity
- Work style: Reliability, 06/01/22, Proficient, Tendency to be reliable, dependable, and act with integrity at work
- Cleaner fit, 06/01/22, Proficient, Measures the traits that are important for successful cleaners
- Written communication, 07/01/22, Proficient, Best practices for writing, including grammar, style, clarity, and brevity
Awards
Valedictorian, 06/01/17
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Wipro
01.2022 - 03.2024
Cosmetologist
Self employed/ supervisor
05.2021 - Current
Customer Service Representative
Results Companies
02.2017 - 12.2021
Certification - Computer assistant technology
Florida department of education
Vocational school - Massage Therapy
Everest University-Lakeland
Vocational Certification - Cosmetology
South Florida State College
High school diploma or GED -
Avon Park High School