Lisa L. Hoop
Yellville,AR
Summary
Punctual and honest Office Assistant with solid background in busy, computer oriented work environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
14
14
years of professional experience
Work History
Cashier
Hilltop Liquor
Yellville, AR
10.2021 - Current
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed inventory counts and ordered merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Greeted over 200 customers per day
Package Handler
UPS
Menifee, CA
10.2019 - 09.2021
- Loaded package containers onto forklifts and transported into packaging areas.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Managed efficient transportation of 18,500 materials each day across local and state regions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Loaded package containers onto forklifts and transported into packaging areas
Code Compliance Officer
Avalon Management
Canyon Lake, CA
09.2018 - 05.2019
- Enforced compliance with city regulations and ordinances pertaining to land use, zoning, nuisance housing, building codes, and health and safety.
- Conducted various field investigations.
- Patrolled assigned area to identify and evaluate problems.
- Drafted, researched and rewrote municipal codes.
- Applied knowledge of Homeowner Association laws to complete more than 3,765accurate and thorough compliance investigations
Administrative Assistant
Sun City Civic Association
Sun City, CA
04.2013 - 09.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Created detailed expense reports and requests for capital expenditures.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
Assistant Secretary
BC Electric
Winchester, CA
02.2006 - 11.2010
- Answer multiple phone lines, bookkeeping, filing, light cleaning and maintenance.
Cashier
Chipotle Mexican Grill
Menifee, CA
03.2010 - 09.2010
- Run cash registers, count in and out drawers, assist customers with questions, and provide excellent customer service by always smiling and greeting customers.
Education
A.S - Business Office Adm
Mt
Skills
- Payment Processing
- Honest and Ethical
- Policies and Procedures
- Cooperative Attitude
- Reliable and Responsible
- Complaint Resolution
- Customer Relations
- Call Response and Transfer
- Microsoft Office
- Basic Mathematics
- Accounting Software
- Bookkeeping Software
Timeline
Cashier
Hilltop Liquor
10.2021 - Current
Package Handler
UPS
10.2019 - 09.2021
Code Compliance Officer
Avalon Management
09.2018 - 05.2019
Administrative Assistant
Sun City Civic Association
04.2013 - 09.2018
Cashier
Chipotle Mexican Grill
03.2010 - 09.2010
Assistant Secretary
BC Electric
02.2006 - 11.2010
A.S - Business Office Adm
Mt