Beatrice Sanchez
Hermleigh,TX
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations.
Overview
7
7
years of professional experience
Work History
911 Dispatcher
Scurry County Sheriff's Office
2018.12 - Current
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Assisted callers in emergency situations with appropriate information and support.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
Veterinary Receptionist
West Texas Animal Clinic
2017.09 - 2018.11
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
Education
Associate of Arts -
Western Texas College
Snyder, TX05.2017
Skills
- Emergency Call Routing
- Medical Emergency Response
- Dispatcher Monitoring
- Data Entry
- Active Listening
- Conflict Resolution
Timeline
911 Dispatcher
Scurry County Sheriff's Office
2018.12 - Current
Veterinary Receptionist
West Texas Animal Clinic
2017.09 - 2018.11
Associate of Arts -
Western Texas College
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