Summary
Overview
Work History
Education
Skills
Software
Timeline
Intern
Benjamin Hopkins

Benjamin Hopkins

Telecommunications Representative
Spring,TX

Summary

Acute Customer Service Agent offering polished communication skills. Brings excellent organizational skills and over 2 years of customer service experience. 46 WPM 98.5% accuracy.

Self-motivated and true team player. Seeking to grow with the team and pursue a career in Data Entry.

Overview

2
2
year of professional experience

Work History

Teleservice Representative

Harte Hanks
10.2021 - Current
  • Entered detailed customer and employee interactions in reporting system to track requests, document problems and record solutions offered.
  • Opened new accounts and documented personal, demographic and payment information in system.
  • Call handling average: 5.7 minutes. Standard: 7 minutes.
  • Investigated and resolved accounting, service and delivery concerns.
  • Used company troubleshooting resolution tree to evaluate technical app problems and find appropriate solutions.
  • Delivered single call resolutions and maintained customer satisfaction through quality servicing and forward-thinking strategies.

Vendor

Premium Retail Services
01.2021 - 07.2021
  • Stayed current on product specs and prices and accurately updated display product literature.
  • Traveled to average of 5 partnered locations daily with 100% completion rate for optimal product sales.
  • Set up displays and signage to attract customers and boost sales for Duracell, USPS, Foster Grant.
  • Built and maintained strong relationships with wholesalers.
  • Communicated with store employees and postmasters to maintain conditions and appearance of retail area and documented inventory levels.

Grocery Clerk

Target
Magnolia, TX
12.2018 - 04.2019
  • Assisted customers by finding items quickly, boosting satisfaction rates and return guests
  • Managed up-keep of 7 grocery isles every day, reaching daily morning quotas for product placement.
  • Completed regular cycle counts and inventory audits.
  • Provided support in other departments and learned duties for various positions and provided backup at key times.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Regularly checked for outdated and overripe grocery items and removed from inventory.

Education

BFA - Sculpture

University of Houston
Houston, TX
08.2019 - 01.2020

High School Diploma -

Klein Oak High School
Spring, TX
08.2014 - 06.2018

Schreiner University
Kerrville, TX
06.2017 - 07.2017

Skills

    Report preparation

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Software

MS Word

Excel

Timeline

Teleservice Representative

Harte Hanks
10.2021 - Current

Vendor

Premium Retail Services
01.2021 - 07.2021

BFA - Sculpture

University of Houston
08.2019 - 01.2020

Grocery Clerk

Target
12.2018 - 04.2019

Schreiner University
06.2017 - 07.2017

High School Diploma -

Klein Oak High School
08.2014 - 06.2018

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Benjamin HopkinsTelecommunications Representative