Kelli George
Troy,MI
Summary
Dedicated and results-oriented case management professional with experience leading and supporting teams of Case Managers and Community Health Workers. Proficient in creating and implementing strategic plans, improving data systems, and ensuring compliance through regular audits and reports. Experienced in assessing client needs, removing barriers to employment, and building partnerships to improve service delivery. Committed to staff development, program effectiveness, and advocating for community resources to promote self-sufficiency and well-being. Passionate about contributing to an organization’s mission of fostering growth and empowerment for clients and the community.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Interim Lead Case Manager CDC
Detroit Employment Solution Corp: Community Health Corps
03.2024 - Current
- Supervised and managed a team of Case Managers and Community Health Workers (CHWs), overseeing day-to-day operations, setting goals, evaluating performance, and co-developing behavior and compliance policies
- Researched and implemented surveys to assess participants’ barriers towards employment
- Worked to improve the Apricot electronic record system to track and address the needs of Detroit residents, ensuring accurate data and compliance through regular audits and CDC grant reports
- Provided staff training, contributed to strategic planning, and evaluated program effectiveness
- Responsibilities included coordinating resources, participating in CDC funder meetings, and performing related duties, demonstrating a commitment to the mission of DESC: Community Health Corps.
Case Manager
Detroit Employment Solution Corp: Community Health Corps
09.2023 - 03.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
Community Health Worker
Detroit Employment Solution Corp: Community Health Corps
03.2022 - 09.2023
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Explained required eligibility applications to patients and helped complete applications for services.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Led outreach activities to target specific demographics and promote health initiatives.
Covid-19 Screener
Rhino Medical
01.2022 - 02.2022
- Perform no contact drive through covid testing at Warren City Hall
- Temporary Contract Role.
Health Screener
Tang and Company-Waymo
08.2020 - 02.2021
- Screen employees and visitors for symptoms of Covid19
- Keep the area cleaned and sanitized
- Use PPE and ensure staff and visitors are wearing PPE.
Medical Office Assistant
Beaumont Internal Medicine and Pediatrics
10.2018 - 12.2019
- Responsible for keeping the doctor’s schedule on track by assisted rooming patients to their rooms in a timely manner
- Answering phones and communicating patient concerns with physician
- Responsible for navigating Microsoft office and faxing medication requests.
EMT-B
Alliance Mobile Health
01.2018 - 11.2018
- Respond to emergency calls to provide immediate and efficient care to the Ill and injured
- Transport patients to medical and mental health facilities
- Responsible for charting and retrieving patient data accurately under high stress situations.
Patient Care Tech
Munson Healthcare Cadillac Hospital
07.2013 - 05.2018
- Cared for patients utilizing leadership, listening and investigative skills in the ICU, Critical Care, Acute Care and ED
- Worked with mental health patients on one-on-one and often volatile settings
- Built professional relationships with staff and patients while compassionately caring for my patients.
Patient Care Tech
Riley Hospital for Children at IU Health
04.2011 - 03.2013
- Communicated with patients to determine and meet their needs
- Sat 1:1 with children with EVDs and with children with special needs
- Responsible for managing the children’s behaviors and safety when parents are not in the room
- Responsible for charting and retrieving patient data accurately into hospital system.
Education
MSW - Social Work
Wayne State University
Detroit, United States04.2025
Bachelor of Science - Social Work
Wayne State University
Detroit, United States07.2024
Associate of Arts - Pre-Social Work
Oakland Community College
05.2022
Skills
- Leader with an enthusiastic and goal-oriented style with the ability to consistently achieve results by applying innovative solutions
- Excellent listening skills with the ability to anticipate the needs of my clients and determine the appropriate steps to assist them in achieving their goals
- Solid values of professionalism making capable, immediate, and lasting contributions to my team
- Warm and compassionate personality with a passion for my clients, teamwork, and achieving excellence
Certification
- Certified Community Health Worker
- Mental Health First Aid Certified, 04/08/2025
Internship
- Moving in New Directions (MINDS), Facilitate domestic violence groups for offenders, 01/2024, Present
- Opening New Doors Counseling, Work with a caseload of 15 clients, providing individual and group therapy sessions, 08/2024, Present
Timeline
Interim Lead Case Manager CDC
Detroit Employment Solution Corp: Community Health Corps
03.2024 - Current
Case Manager
Detroit Employment Solution Corp: Community Health Corps
09.2023 - 03.2024
Community Health Worker
Detroit Employment Solution Corp: Community Health Corps
03.2022 - 09.2023
Covid-19 Screener
Rhino Medical
01.2022 - 02.2022
Health Screener
Tang and Company-Waymo
08.2020 - 02.2021
Medical Office Assistant
Beaumont Internal Medicine and Pediatrics
10.2018 - 12.2019
EMT-B
Alliance Mobile Health
01.2018 - 11.2018
Patient Care Tech
Munson Healthcare Cadillac Hospital
07.2013 - 05.2018
Patient Care Tech
Riley Hospital for Children at IU Health
04.2011 - 03.2013
MSW - Social Work
Wayne State University
Bachelor of Science - Social Work
Wayne State University
Associate of Arts - Pre-Social Work
Oakland Community College
- Certified Community Health Worker
- Mental Health First Aid Certified, 04/08/2025
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