Summary
Overview
Work History
Education
Skills
Timeline
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Roberta Torres

Pueblo,CO

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

AeroCare
10.2022 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Baker

The Cheesecake Factory
03.2022 - 07.2022
  • Produced consistently high-quality baked goods for customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Trained and supervised new employees on bakery operations and procedures.
  • Created appealing displays to showcase products in bakery.

Stock Associate

Ross Dress For Less
03.2020 - 09.2020
  • Maintained effective team member communication.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.

Csr/Cook's Assistant

Pizza Hut
11.2019 - 06.2020
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Server/Hostess

Texas Roadhouse Restaurant
04.2017 - 07.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Central High School Pueblo Co
Pueblo, CO
05.2019

Skills

  • Team Development
  • System Implementation
  • Typing Proficiency
  • Product Promotion
  • Retail Materials Management
  • Multi-Line Telephone Operation
  • customer service
  • team work

Timeline

Customer Service Representative

AeroCare
10.2022 - 08.2023

Baker

The Cheesecake Factory
03.2022 - 07.2022

Stock Associate

Ross Dress For Less
03.2020 - 09.2020

Csr/Cook's Assistant

Pizza Hut
11.2019 - 06.2020

Server/Hostess

Texas Roadhouse Restaurant
04.2017 - 07.2019

High School Diploma -

Central High School Pueblo Co

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Roberta Torres